Senior Program Manager / Account Manager

About the role

As a Program Manager / Account Manager with CapTech, your focus will be helping our clients deliver results against some of their most complex business and technology initiatives. The Program Manager / Account Manager will partner with and ensure the long-term success of our clients. Different projects could challenge you to succeed as a highly consultative senior management advisor or to drive highly visible technical projects based on your planning, execution, and client relationship management skills. The Program Manager / Account Manager will develop long-term relationships with our client stakeholders and ensure successful service delivery.

Responsibilities

• Establish collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions
• Lead cross-functional delivery teams to deliver impactful business outcomes
• Develop integrated plans to establish, monitor, manage and report key milestones and deliverables
• Support the triage and resolution of critical program or project issues and scope changes throughout the project phases
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors
• Build and maintain strong, long-lasting customer relationships
• Perform hands-on project work, including analysis, design, process engineering, and change management, as needed by the project
• Advocate for digital accessibility and inclusive design practices in all projects and client interactions

Qualifications

• Bachelor's degree in Business Administration, Computer Science, MIS or equivalent combination of education and experience
• PMP certification preferred
• Proven account management or other relevant experience
• Minimum 8 years of experience in project or program management role, preferably with full agile development life cycle experience
• Demonstrated track record of successful ability to manage large and complex consulting engagements
• Ability to assess client needs, identify omissions and gaps, and design optimal solution
• Creative thinking and seeking innovative solutions to complex technical/business problems
• Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence
• Excellent communication skills, listening, negotiation and presentation skills

Benefits

• Generous PTO, health coverage, disability insurance, paid family leave and more
• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health – A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources
• Carrot Fertility – Inclusive fertility and family-forming coverage for all paths to parenthood including adoption, surrogacy, fertility treatments, pregnancy, and more
• Fringe – A company paid stipend program for personalized lifestyle benefits
• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities
• 401(k) Matching – Generous matching and no vesting period

Pay

Not specified in posting.

Schedule

CapTech is committed to providing a flexible work environment. Employees must be available to work onsite in a client location or a CapTech office as requested. Remote work is allowed when compatible with CapTech and client needs.

This response is AI-generated, for reference only.