Senior Program Manager / Account Manager

About the role

The Program Manager / Account Manager at CapTech will help clients deliver results against complex business and technology initiatives. They will partner with and ensure the long-term success of our clients, developing long-term relationships with key stakeholders and executive sponsors.

Responsibilities

• Establish collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions.
• Lead cross-functional delivery teams to deliver impactful business outcomes.
• Develop integrated plans to establish, monitor, manage and report key milestones and deliverables.
• Support the triage and resolution of critical program or project issues and scope changes throughout the project phases.
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors.
• Build and maintain strong, long-lasting customer relationships.
• Perform hands-on project work, including analysis, design, process engineering, and change management, as needed by the project.
• Advocate for digital accessibility and inclusive design practices in all projects and client interactions.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, MIS or equivalent combination of education and experience.
• PMP certification preferred.
• Proven account management or other relevant experience.
• Minimum 8 years of experience in project or program management role, preferably with full agile development life cycle experience.
• Demonstrated track record of successful ability to manage large and complex consulting engagements.
• Ability to assess client needs, identify omissions and gaps, and design optimal solution.
• Creative thinking and seeking innovative solutions to complex technical/business problems.
• Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence.
• Excellent communication skills, listening, negotiation and presentation skills.

Additional Information

We offer a variety of career paths based on your skills and passions, a comprehensive benefits package, and opportunities for engagement in partnerships and pro-bono projects that support our communities. CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness.