Senior Program Manager / Account Manager
About the role
As a Program Manager / Account Manager with CapTech, your focus will be helping our clients deliver results against some of their most complex business and technology initiatives. The Program Manager / Account Manager will partner with and ensure the long-term success of our clients. Different projects could challenge you to succeed as a highly consultative senior management advisor or to drive highly visible technical projects based on your planning, execution, and client relationship management skills. The Program Manager / Account Manager will develop long-term relationships with our client stakeholders and ensure successful service delivery.
Responsibilities
- Establish collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions.
- Lead cross-functional delivery teams to deliver impactful business outcomes.
- Develop integrated plans to establish, monitor, manage and report key milestones and deliverables.
- Support the triage and resolution of critical program or project issues and scope changes throughout the project phases.
- Develop a trusted advisor relationship with key client stakeholders and executive sponsors.
- Build and maintain strong, long-lasting customer relationships.
- Perform hands-on project work, including analysis, design, process engineering, and change management, as needed by the project.
- Advocate for digital accessibility and inclusive design practices in all projects and client interactions.
Qualifications
- Bachelor’s degree in Business Administration, Computer Science, MIS or equivalent combination of education and experience.
- PMP certification preferred.
- Proven account management or other relevant experience.
- Minimum 8 years of experience in project or program management role, preferably with full agile development life cycle experience.
- Demonstrated track record of successful ability to manage large and complex consulting engagements.
- Ability to assess client needs, identify omissions and gaps, and design optimal solution.
- Creative thinking and seeking innovative solutions to complex technical/business problems.
- Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence.
- Excellent communication skills, listening, negotiation and presentation skills.
Benefits
- Career paths based on skills and passions with customizable progression and learning support.
- Comprehensive benefits including generous PTO, health coverage, disability insurance, and paid family leave.
- Learning & Development: certification and tuition support, digital on-demand learning, mentorship, and skill development paths.
- Modern Health: mental health and well-being platform with 1:1 care, group support sessions, and self-serve resources.
- Carrot Fertility: inclusive fertility and family-forming coverage for all paths to parenthood, including adoption, surrogacy, fertility treatments, and pregnancy.
- Fringe: company-paid stipend for personalized lifestyle benefits such as streaming services, student loan repayment, travel, fitness, and more.
- Employee Resource Groups: employee-led committees that embrace diversity and inclusion.
- Philanthropic Partnerships: opportunities to engage in pro-bono projects that support communities.
- 401(k) Matching: generous matching with no vesting period.
Pay
The base pay range for this role is $135,000 – $200,000, commensurate with the candidate’s skills, total relevant experience, job level, and geographic location.