Senior Program Director

Job Description Your next leadership opportunity starts here - We're looking for a dynamic leader that's ready to make an impact and help strengthen our YMCA community! Requirements OLD COLONY Y TAUNTON TITLE: Senior Program Director – Membership, Health & Wellness, and Programs JOB CLASSIFICATION: Exempt REPORTS – Executive Director, Taunton Branch Job Summary Plans, directs and coordinates all aspects of Membership, Health and Wellness, and Programs. The Senior Program Director must have an accurate assessment of the building functions, membership needs, personnel, programs and finances to ensure that the mission and goals of the Association are met. The Senior Program Director will demonstrate the character values of Caring, Honesty, Respect and Responsibility at all times. Job Function Program/Department ResponsibilitiesEstablishes annual departmental goals within context of agency goals and vision and ensure direct reports attain those goalsWorks with staff to understand retention through assessment of member needs Develops and executes departmental short- and long-term work plans and programs, in conjunction with appropriate staff membersDevelops and recommends new programs, leagues, processes, partnerships, strategies, and approachesEnsure all requests, comments and/or complaints (Listen 360) are addressed quickly. Follow up to ensure task is completedEnsure all leads are followed up on and completed within timely manner.Act in a Public Relations capacity when communicating with members, potential members or anyone who enters the branchWork in conjunction with fellow staff to ensure the promotion and execution of special events around the branchDevelops and recommends new programs, processes, partnerships, strategies and approachesEnsures smooth and effective operation of programs and exceptional customer serviceCommunicates with management team and task forces to work collaboratively to realize strategic vision and operational excellenceRecommends changes in basic direction, structure, and/or organization of department, as necessaryMaintain all appropriate certifications including Y of the USA and ensure that all staff have the opportunity to do the same Be proactive and create, implement and manage new systems, procedures, and processes to better meet the needs of our communityWork with leadership team to evaluate branch Emergency Action PlanIncrease revenue and engagement in all areas of membership, health& wellness, and programsSupervisory Responsibilities Recruit, hire, train, evaluate, supervise, and schedule membership, health & wellness, and program teams.Organize and facilitate regular meetings with staff to ensure work plans are being adhered to or modified as needed, vision and goals are knows, objectives are well prioritized, and tasks are well managed.Develop tools to better communicate and provide resources to all staffFiscal ResponsibilitiesFormulates, administers, and monitors budget for membership, health & wellness, and Establish, meet and/or exceed predetermined budgeted numbers, mutually agreed upon with Vice PresidentFacility/Housekeeping ResponsibilitiesEnsure a safe, clean environment for all members in all areasCommunicate to appropriate staff facility issues which need to be addressed in a timely mannerInterdivisional/Community/Volunteer ResponsibilitiesActively participate in the Y’s Annual Campaign individually, through staff team, and by leading the special events committee in at least two fundraising events annuallyActively promotes the integration of membership, health & wellness, and program functions with all departments through communication, grant writing, and strategic planning to ensure growth, mutual success, and productive, professional relationshipsMaintains and fosters partnerships in the community Cultivates, trains and evaluates volunteers for program involvement and Ambassador roles YMCA LEADERSHIP COMPETENCIES - TEAM LEADER Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to improving lives. Provides volunteers with orientation, training, development and recognition. Cultivates relationships to support fundraising. Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support. Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress. Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Education/Experience/Physical Requirements Bachelor’s Degree requiredAt least 5 years of supervisory experience requiredAquatics experience is preferred but not requiredCPR/AED certifications requiredMulti-Team or Branch Leader Certification from Y-USAAbility to work and thrive as part of a cohesive teamStrong interpersonal, customer services and networking skills necessaryAbility to lift/move heavy equipment and clean when necessaryWill sometimes work early morning, late nights and weekendsStrong oral communication skills required for occasional public speaking responsibilitiesExcellent written communication skills and proficiency in all Microsoft Office programs Closing Statement To ensure the overall operations of the YMCA and support teamwork, I will accept additional responsibilities as assigned.