Senior Program Director
About the Role
The Senior Program Director is responsible for overseeing service delivery, program administration, and operational support within a designated region. This role ensures the delivery of high-quality, client-centered services in compliance with accreditation and regulatory standards. In addition to managing day-to-day program operations and leading staff development initiatives, the Senior Program Director provides mentorship and/or direct oversight to Program Directors, supporting consistency, collaboration, and excellence across programs. This position serves as a critical link between operations and service execution, while also supervising administrative teams and driving employee engagement efforts.
Essential Duties & Responsibilities
Program & Service Delivery Oversight
- Lead the development and execution of regional programs, ensuring efficiency and compliance with state and accreditation requirements.
- Supervise leadership staff, including Clinical Supervisors and Program Supervisors, to ensure strong leadership, effective staffing, and high-quality service delivery for direct care teams.
- Provide direct oversight or mentorship to other Program Directors to ensure consistency, collaboration, and alignment across programs.
- Oversee caseload management, scheduling, and workload distribution to optimize service capacity.
- Serve as a liaison with referring agencies and funding sources, ensuring timely referrals and service coordination.
- Monitor and ensure timely, accurate clinical documentation to meet compliance and billing standards.
- Oversee client authorization processes, including pre-authorizations, concurrent reviews, and discharge planning.
Administrative Leadership & Operational Support
- Oversee program support staff, ensuring efficient administrative operations.
- Oversee payroll, onboarding processes, and personnel file management, ensuring regulatory compliance.
- Maintain accurate financial and operational records, including program budgets, billing, and financial documentation.
- Ensure completion of new hire onboarding and ongoing compliance with HR and training standards.
Employee Engagement & Staff Development
- Foster a positive, supportive work culture that promotes staff engagement and retention.
- Provide staff with mentorship, coaching, and performance oversight.
- Conduct staff meetings, training sessions, and professional development initiatives.
- Implement employee recognition and engagement strategies to improve workplace morale.
- Identify leadership development opportunities for staff and support career growth pathways.
Financial & Performance Management
- Assist in developing the annual program budget and monitor financial performance.
- Track program KPIs, including service utilization, staff performance, and compliance metrics.
- Implement continuous quality improvement initiatives to enhance service effectiveness.
Stakeholder & Community Engagement
- Maintain strong relationships with community partners, referral agencies, and regulatory bodies.
- Represent the organization in regional meetings, audits, and compliance reviews.
- Advocate for program visibility and participate in outreach and community engagement efforts.
Risk Management & Compliance
- Ensure compliance with all state licensing requirements, accreditation (COA) standards, and payer regulations.
- Identify and address potential risks in service delivery and operations.
- Oversee crisis response planning and ensure team members are equipped to handle emergencies effectively.
Qualifications
- Bachelor's Degree in a human services field, such as Social Work, Psychology, Counseling, Sociology, or Criminal Justice, focusing on mental health services.
- Minimum of 5 years' experience in a community-based mental health setting working with children and families, including at least 2 years in a supervisory role.
Benefits
We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
- Access to a Health Navigator
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- 401(k) Retirement Plan
- Benefits Hub
- Tickets at Work