Senior Program Administrator, Zell Fellows

Specific Responsibilities

• Directs and leads development of program/project strategic plan.
• Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
• Operationalizes goals & objectives; ensures that resources are created or obtained.
• Manages customer service; creates associated practices & procedures & metrics to measure success.
• Oversees data analysis & recommends & implements changes & improvement to better ensure attainment of mission.
• Manages logistics requirements, including facilities, venue, scheduling, technology, instruction, catering, etc.
• Oversees documentation of agreements between NU and partner institutions, ensuring that agreements are complete and reviewed by all necessary NU officials.
• Budgets & Financial Ensures that the program/project meets associated revenue & expense goals.
• Develops and implements ideas for improving business processes, and increasing program/project revenues and margins.
• Plans & manages complex budget(s) which fund strategic mission including financial sustainability & enhancement models.
• Plans & implements annual budget process.
• Oversees all daily, monthly & annual financial activities including transactions, analysis, & reporting.
• Approves funds reallocation within budget as necessary & appropriate.

Communication, Outreach & Recruitment

• Builds and maintains collaborative relationships with internal and external stakeholders to increase program profile, reputation, visibility and support.
• Creates plan to drive awareness of program/project in appropriate markets.
• PARTNERS WITH ACADEMIA AND ORGANIZATIONS TO CONTINUE TO INNOVATE & ENHANCE PROGRAM/PROJECT.
• ACTIVELY OBTAINS MARKET INTELLIGENCE BY MONITORING PROGRAM/PROJECT PEERS/COMPETITORS AND SHARING INFORMATION WITH APPROPRIATE GROUPS.
• BUILDS RELATIONSHIPS WITH APPROPRIATE COMMUNITIES & ORGANIZATIONS THAT WILL RESULT IN PROGRAM/PROJECT ENHANCEMENT.
• OVERSEES MARKETING OF NEW AND CURRENT PROGRAMS/PROJECTS.

Evaluation

• Oversees development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that program/project benchmarks are successfully attained and communicated in a timely and efficient manner.
• Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness through follow-up evaluation studies.
• Affirms programming and recommends changes that will innovate and invigorate program including cutting edge developments in the field and changes to better meet external partners' needs in order to achieve goals.

Events

• Develops, plans & implements strategies, goals & approach for programs & events.
• Oversees creation of events designed to implement program/project objectives.
• Collaborates with internal/external partners to ensure that events are implemented and meet or exceed planned goals.

Program Development

• Determines goals, objectives, outcome measurements and metrics, financial feasibility, marketing strategies and collaboration opportunities with other internal and external organizations.
• OVERSEES THE ONGOING DEVELOPMENT AND REFINEMENT OF THE PROGRAM'S/PROJECT'S CURRENT AND FUTURE CURRICULUM AND COURSE OFFERINGS IN CONSULTATION WITH SUBJECT MATTER EXPERTS.
• PROVIDES LEADERSHIP FOR PLANNING, SCHEDULING, DELIVERING AND MAINTAINING PROGRAM(S)/PROJECT(S) TO SUSTAIN QUALITY INSTRUCTION IN ALL EDUCATIONAL ACTIVITY.

Student Support

• Oversees recruitment, application evaluation, interview, selection and notification of students or participants.
• Establishes admissions criteria in accordance with associated NU policy.
• MANAGES STUDENT ORIENTATION, REGISTRATION, STUDENT LIFE, GRADUATION, ETC.
• ADRESSES STUDENT MATTERS, SUCH AS ACADEMIC PROBATION AND OTHER ISSUES ESCALATED FROM STAFF.
• ENSURES THAT AN ADVISING SYSTEM IS IN PLACE TO SUPPORT ALL STUDENTS, INCLUDING WORKING DIRECTLY WITH PROSPECTIVE AND ENROLLED STUDENTS ON ISSUES RANGING FROM QUALIFICATIONS FOR ENROLLMENT, COURSE AND PLACEMENT PLANNING, AS WELL AS CAREER PLANNING.
• CREATES DEPARTMENT STRATEGY FOR STRUCTURE, PROCESS, & STAFF SUPPORT OF STUDENTS.