Senior Professional Service Consultant
Dark Matter Technologies · United States · 1 mo ago
RemoteRemoteInformation Technology$117k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes Position Summary, Key Responsibilities, Required Qualifications, Preferred Qualifications, Success Profile, Key Performance Indicators, FLSA Designation, Salary Range, Other Compensation, Benefits, Time off, etc.
We must use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we need to map content appropriately.
We should not repeat job title as heading. We need to include sections only when posting has real specific content.
We need to preserve all substantive info, no boilerplate like EEO, legal, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
We need to include Pay section only if posting states salary range. It does: Salary Range: USD$117,000 - USD$143,000 per year. Also Other Compensation: profit sharing bonus plan. Benefits: medical, dental, vision, basic life, short/long term disability, 401(k) with match. Time off: 10 days vacation, sick time based on state, 8 company-paid holidays, 2 personal holidays.
Schedule? Not mentioned. So we should not include Schedule section.
We need sections: About the role (maybe from Position Summary). Responsibilities (Key Responsibilities). Requirements (Required Qualifications). Qualifications (Preferred Qualifications). Skills? Could be part of qualifications. But we can include Skills if there is specific content: maybe "Exceptional communication, facilitation, and presentation skills." etc. But we can incorporate into Requirements.
We need to include Benefits, Pay, maybe Other Compensation as part of Benefits? The instruction says use headings Benefits, Pay, Schedule. So we should have Pay section for salary range and other compensation? Could combine.
We need to include Benefits section for benefits and time off.
We need to include About the role (Position Summary). Responsibilities (Key Responsibilities). Requirements (Required Qualifications). Qualifications (Preferred Qualifications). Possibly Skills? Not needed if covered.
We also have Success Profile, Key Performance Indicators, FLSA Designation. Those could be placed under About the role or separate sections? The instruction says prefer a few substantive sections over many thin ones. Could combine Success Profile and KPIs into About the role or maybe a separate section like "Performance Expectations". But headings limited to those listed? It says use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we need to map content appropriately.
We should not repeat job title as heading. We need to include sections only when posting has real specific content.
We need to preserve all substantive info, no boilerplate like EEO, legal, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
We need to include Pay section only if posting states salary range. It does: Salary Range: USD$117,000 - USD$143,000 per year. Also Other Compensation: profit sharing bonus plan. Benefits: medical, dental, vision, basic life, short/long term disability, 401(k) with match. Time off: 10 days vacation, sick time based on state, 8 company-paid holidays, 2 personal holidays.
Schedule? Not mentioned. So we should not include Schedule section.
We need sections: About the role (maybe from Position Summary). Responsibilities (Key Responsibilities). Requirements (Required Qualifications). Qualifications (Preferred Qualifications). Skills? Could be part of qualifications. But we can include Skills if there is specific content: maybe "Exceptional communication, facilitation, and presentation skills." etc. But we can incorporate into Requirements.
We need to include Benefits, Pay, maybe Other Compensation as part of Benefits? The instruction says use headings Benefits, Pay, Schedule. So we should have Pay section for salary range and other compensation? Could combine.
We need to include Benefits section for benefits and time off.
We need to include About the role (Position Summary). Responsibilities (Key Responsibilities). Requirements (Required Qualifications). Qualifications (Preferred Qualifications). Possibly Skills? Not needed if covered.
We also have Success Profile, Key Performance Indicators, FLSA Designation. Those could be placed under About the role or separate sections? The instruction says prefer a few substantive sections over many thin ones. Could combine Success Profile and KPIs into About the role or maybe a separate section like "Performance Expectations". But headings limited to those listed? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely we should only use those headings. So we need to map content to those headings.
Thus we have:
- About the role: Position Summary + maybe Success Profile + KPIs + FLSA? But FLSA is metadata; could be included in a short paragraph.
- Responsibilities: Key Responsibilities.
- Requirements: Required Qualifications.
- Qualifications: Preferred Qualifications.
- Skills: maybe we can extract skills from Required Qualifications (communication, facilitation, presentation, analytical, organizational, problem-solving). Could put under Skills.
- Benefits: Benefits and Time off.
- Pay: Salary Range + Other Compensation.
- Schedule: not present, so omit.
We must not include headings with filler text. So we omit Schedule.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely we should only use those headings. So we need to map content to those headings.
Thus we have:
- About the role: Position Summary + maybe Success Profile + KPIs + FLSA? But FLSA is metadata; could be included in a short paragraph.
- Responsibilities: Key Responsibilities.
- Requirements: Required Qualifications.
- Qualifications: Preferred Qualifications.
- Skills: maybe we can extract skills from Required Qualifications (communication, facilitation, presentation, analytical, organizational, problem-solving). Could put under Skills.
- Benefits: Benefits and Time off.
- Pay: Salary Range + Other Compensation.
- Schedule: not present, so omit.
We must not include headings with filler text. So we omit Schedule.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
About the role
Position Summary ...
Success Profile ...
Key Performance Indicators ...
FLSA Designation (US Only): Exempt
But we need to preserve all substantive info. Let's extract. Position Summary: "We are seeking an experienced Senior Professional Service Consultant to partner with mortgage lenders on business transformation, system implementation, and process optimization initiatives. This role works directly with clients to understand business objectives, analyze operational processes, and design solutions that drive efficiency, compliance, and user adoption. The ideal candidate is an independent thinker, self-starter, and collaborative team player who can translate complex business requirements into practical solutions and deliver successful client outcomes." Success Profile: list of bullet-like sentences: Independent Thinker..., Self-Starter..., Team Player..., Consultative..., Customer-Focused..., Results-Oriented... Key Performance Indicators: list: Client satisfaction, On-time project delivery, Requirements and solution quality, User adoption and readiness, Implementation success and client outcomes, Reduction in rework and escalation rates. FLSA Designation (US Only): Exempt We can combine into paragraphs or- for lists.
Better to use
- for lists: Success Profile and KPIs. Now Responsibilities: list of items under Key Responsibilities: bullet points. We need to preserve all. Let's extract responsibilities: - Client Consulting & Solution Design - Lead discovery sessions to understand client goals, workflows, and business requirements. - Analyze current-state processes and recommend best-practice solutions. - Translate business requirements into functional system and operational designs. - Identify opportunities for automation, process improvement, and operational efficiency. - Serve as a trusted advisor to business and executive stakeholders. - Implementation & Delivery - Facilitate workshops and stakeholder meetings. - Document requirements, process flows, gap analyses, and solution recommendations. - Support configuration validation, testing, training, user acceptance testing (UAT), and go-live activities. - Partner with clients to drive organizational readiness and user adoption. - Collaboration - Work closely with Product Management, Professional Services, Client Success, Training, and Technical teams. - Build strong relationships with clients and internal stakeholders. - Share best practices and mentor team members where appropriate. We can flatten into a single list or keep subheadings? Since we cannot add extra headings besides the allowed ones, we can just list all responsibilities as
- items.
Now Requirements (Required Qualifications):
- 5+ years of experience in mortgage banking, financial services, consulting, business analysis, or software implementation.
- Strong understanding of mortgage origination, lending operations, or loan lifecycle processes.
- Experience gathering and documenting business requirements.
- Exceptional communication, facilitation, and presentation skills.
- Strong analytical, organizational, and problem-solving capabilities.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
Now Qualifications (Preferred Qualifications):
- Experience with loan origination systems (LOS), including Empower or similar mortgage platforms.
- Experience leading system implementation or business transformation projects.
- Knowledge of mortgage compliance, investor requirements, and operational workflows.
- PMP, CBAP, Lean, Six Sigma, or related certifications.
Now Skills: we could extract communication, facilitation, presentation, analytical, organizational, problem-solving. But those are already in Required Qualifications. Could still make a Skills section listing those.
Better to put Skills section with those specific skills.
Now Benefits: list:
- Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
- Time off: The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
We can combine.
Now Pay:
- Salary Range: The estimated base salary range for this role is USD$117,000.00 - USD$143,000.00 per year.
- Other Compensation: This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.
We need to avoid boilerplate like "We include salary ranges in job postings only where required..." etc. That is boilerplate; we should remove that. Also remove "The posted range is a good faith estimate..." etc. So we keep only the substantive salary range and other compensation.
Now we need to ensure we don't include duplicated lines.
Now produce HTML.
Structure:
About the role
Position Summary ...
- Independent Thinker: Challenges assumptions and develops innovative solutions.
- Self-Starter: Takes ownership, works with minimal direction, and drives results.
- Team Player: Collaborates effectively across clients and internal teams.
- Consultative: Focuses on understanding business needs before prescribing solutions.
- Customer-Focused: Committed to delivering measurable client outcomes.
- Results-Oriented: Accountable for quality, timelines, and customer satisfaction.
- Client satisfaction
- On-time project delivery
- Requirements and solution quality
- User adoption and readiness
- Implementation success and client outcomes
- Reduction in rework and escalation rates
FLSA Designation (US Only): Exempt
Responsibilities
- Lead discovery sessions to understand client goals, workflows, and business requirements.
- Analyze current-state processes and recommend best-practice solutions.
- Translate business requirements into functional system and operational designs.
- Identify opportunities for automation, process improvement, and operational efficiency.
- Serve as a trusted advisor to business and executive stakeholders.
- Facilitate workshops and stakeholder meetings.
- Document requirements, process flows, gap analyses, and solution recommendations.
- Support configuration validation, testing, training, user acceptance testing (UAT), and go-live activities.
- Partner with clients to drive organizational readiness and user adoption.
- Work closely with Product Management, Professional Services, Client Success, Training, and Technical teams.
- Build strong relationships with clients and internal stakeholders.
- Share best practices and mentor team members where appropriate.
Requirements
- 5+ years of experience in mortgage banking, financial services, consulting, business analysis, or software implementation.
- Strong understanding of mortgage origination, lending operations, or loan lifecycle processes.
- Experience gathering and documenting business requirements.
- Exceptional communication, facilitation, and presentation skills.
- Strong analytical, organizational, and problem-solving capabilities.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
Qualifications
- Experience with loan origination systems (LOS), including Empower or similar mortgage platforms.
- Experience leading system implementation or business transformation projects.
- Knowledge of mortgage compliance, investor requirements, and operational workflows.
- PMP, CBAP, Lean, Six Sigma, or related certifications.
Skills
- Communication
- Facilitation
- Presentation
- Analytical thinking
- Organizational skills
- Problem-solving
Benefits
- Medical, dental, vision, basic life insurance, short/long term disability
- 401(k) participation with company match
- Minimum of 10 days vacation for new employees
- Sick time based on state requirements
- 8 Company-paid holidays per year
- 2 personal holidays per year
Pay
- Estimated base salary range: USD$117,000.00 - USD$143,000.0