Senior Professional Services Consultant

About the role

We are seeking a Senior Professional Services Consultant to join our Americas West Professional Services team. Reporting to the regional Professional Services Senior Manager, you will accelerate customer adoption of Infoblox products by implementing these products to achieve customer outcomes and provide technical leadership to our customers.

Responsibilities

• Understand customer business requirements, pain points, and translate them into actionable implementation projects
• Work closely with customers and other Infoblox Professional Services team members to meet customer technical and business challenges utilizing Infoblox products (NIOS, UniversalDDI, Infoblox Threat Defense)
• Create project technical documentation
• Perform Infoblox upgrades/refreshes for customer environments
• Ensure projects complete successfully, on time and on budget, achieving project goals with a customer satisfaction score of 95 or above
• Leverage AI productivity tools (e.g., Glean, Microsoft Copilot, ChatGPT) to accelerate project documentation, implementation planning, and knowledge base contributions — improving delivery efficiency, customer follow-up quality, and overall engagement throughout the project lifecycle
• Mentor customers on Infoblox technology as part of project delivery
• Mentor Infoblox Skilled to Secure partners on Infoblox implementation best practices
• Contribute to the Professional Services knowledge base

Requirements

• At least 8 years of professional services delivery and consulting experience; Infoblox, BlueCat, or Palo Alto Networks experience is a plus
• Experience working in SaaS networking and/or software security
• Experience with DNS, DHCP, and IP address management
• Experience with DevOps tools such as Terraform, Ansible, Jenkins, etc.
• Experience with cloud platforms (AWS, GCP, and Azure)
• Familiarity with AI productivity tools and the ability to apply them to professional services workflows, including technical documentation, customer communication, and implementation planning, while exercising sound judgment on when to verify AI-generated output before sharing with customers or partners
• Excellent communication skills, influencing skills, and the ability to present at internal and external meetings
• A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer
• Good technical knowledge of security concepts and implementations/products (an added advantage)
• Ability for up to 10% travel
• A minimum of a bachelor’s degree (BA or BS), or equivalent experience

Qualifications

• Minimum of a bachelor’s degree (BA or BS), or equivalent experience

Skills

• Software development
• Networking
• Security

Benefits

• Comprehensive health coverage
• Glassdoor Best Places to Work 2025
• Cigna Healthy Workforce honors three years running
• Professional Services knowledge base

Pay

$125K - $159K, plus bonus or commissions

Schedule

Flexible work options