Senior Product Support Coordinator
Herc Rentals · New Castle, DE · 3 wk ago
MarketingFull-time
Job Purpose
The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career. In this role you will learn to...
What you will do
- Proactively answer and resolve customer questions
- Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
- Optimize routing of drivers by being a DOT Regulations expert
- Aid and support the other coordinators at the branch
- Be a trusted partner to the territory sales representatives
- Manage a portfolio of customers
- Maximize revenue through superior customer service on all existing orders
- Finalize sales for both inbound and outbound calls
- Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
- Generate, process, analyze and review the daily business reports
- Support all team members
- Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
- Act as local expert on Optimus and pricing practices
- Assist others with Salesforce.com
- Continue to open accounts and prescreen customers using eApply
Requirements
- High school or GED required, College Degree preferred
- 2 - 4 year of relatable experience
- Must be fluent in Rental Man
- Fluent with On the Go use
- Proficient in DOT Regulations and load securement guidelines
- A valid driver's license with a clean driving record
Skills
- Ability to drive and operate multiple types of vehicles and equipment
- Ability to communicate with customers
- Decision Making/Judgement
- Initiative
- Planning
- Personal Organization
- Adaptability/Flexibility
- Teamwork
Benefits
- Medical, Dental, and Vision Coverage
- Life and disability insurance
- Flex spending and health savings accounts
- Virtual Health Visits
- 24 Hour Nurse Line
- Healthy Pregnancy Program
- Tobacco Cessation Program
- Weight Loss Program
- Building Your Financial Future
- 401(k) plan with company match
- Employee Stock Purchase Program
- Paid Time Off (Holidays, Vacations, Sick Days)
- Paid parental leave
- Military leave & support for those in the National Guard and Reserves
- Employee Assistance Program (EAP)
- Adoption Assistance Reimbursement Program
- Tuition Reimbursement Program
- Auto & Home Insurance Discounts
Company Information
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.