(Senior) Product Success Manager, Nutrition (Pro & Enterprise)

About the role

The role involves owning a portfolio of partner accounts across professional and enterprise sports organizations, managing all touchpoints from implementation and onboarding through check-ins, syncs, recaps, and case-by-case problem-solving. It also includes leading end-to-end implementation and adoption strategy for the Nutrition product, building trust-based relationships with dietitians, performance directors, and medical staff, and guiding organizations in establishing data governance frameworks.

Responsibilities

• Own a portfolio of partner accounts across professional and enterprise sports organizations, managing all touchpoints from implementation and onboarding through check-ins, syncs, recaps, and case-by-case problem-solving
• Lead end-to-end implementation and adoption strategy for the Nutrition product, with enough working knowledge of the broader Performance suite to support teammates and accounts as needed
• Build trust-based relationships with dietitians, performance directors, and medical staff, with enough understanding of nutrition workflows to drive real platform value rather than surface-level adoption
• Guide organizations in establishing data governance frameworks, workflow standards, and nutrition dashboards that translate complex dietary and performance data into actionable insights for coaches, performance staff, and front office decision-makers
• Act as the voice of the customer by sharing feedback and insights across Product, Engineering, and Customer Success to inform the product roadmap and improve the experience for the organizations we serve
• Leverage AI tools to improve the quality and efficiency of your work, contributing to Teamworks' broader initiative around AI-supported operations
• Maintain account health in Gainsight, flag critical alerts proactively, and develop strategies for renewal and product growth across your portfolio

Requirements

Must have experience as a Registered Dietitian (RD/RDN) working within professional, enterprise, or high-performance sports organizations, with a clear understanding of how elite sports organizations operate. Deep knowledge of sports nutrition and dietitian workflows at the elite level, including menu planning, supplementation, travel nutrition, and athlete-facing nutrition education is required. Demonstrated ability to navigate organizational complexity and build consensus across diverse stakeholder groups, from front office executives to coaching staff to medical and nutrition personnel is necessary. Proven cross-functional collaboration skills, with experience working alongside Product, Engineering, or equivalent technical teams to troubleshoot and build solutions are essential. Hands-on experience with the Teamworks Nutrition product or a comparable platform used in professional or collegiate sports is preferred. Active use of AI tools in day-to-day workflow, with the ability to speak to how that has changed the way you work, is even better. Experience spanning more than one performance domain, for example, a dietitian with a sports science or strength and conditioning background, is even better.

Qualifications

Must have a degree in nutrition or a related field and be a Registered Dietitian (RD/RDN). Experience in professional, enterprise, or high-performance sports organizations is required. Knowledge of sports nutrition and dietitian workflows at the elite level, including menu planning, supplementation, travel nutrition, and athlete-facing nutrition education is necessary. Demonstrated ability to navigate organizational complexity and build consensus across diverse stakeholder groups, from front office executives to coaching staff to medical and nutrition personnel is essential. Proven cross-functional collaboration skills, with experience working alongside Product, Engineering, or equivalent technical teams to troubleshoot and build solutions are essential. Hands-on experience with the Teamworks Nutrition product or a comparable platform used in professional or collegiate sports is preferred. Active use of AI tools in day-to-day workflow, with the ability to speak to how that has changed the way you work, is even better. Experience spanning more than one performance domain, for example, a dietitian with a sports science or strength and conditioning background, is even better.

Skills

Must have strong communication and interpersonal skills, as well as the ability to work independently and collaboratively. Proficiency in Microsoft Office Suite is required. Experience with AI tools and platforms is preferred. Strong analytical and problem-solving skills are essential. Experience with data analytics and reporting tools is preferred.

Benefits

Teamworks offers a comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, 401(k) plan, paid time off, and flexible spending accounts. The company also provides opportunities for professional development and growth, including tuition reimbursement, mentorship programs, and regular team-building activities.

Pay

$90K - $120.5K

Schedule

Full-time position with a flexible schedule to accommodate the needs of the organization and the individual.