Senior Product Specialist (SaaS Implementation and Onboarding)

About the role

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Key Responsibilities

• Customer Onboarding & Enablement
• Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
• Conduct customer-focused sessions, demos, and recommend best practices.
• Build strong relationships with customer stakeholders across technical, business, and executive teams.
• Gather customer feedback and translate insights into actionable recommendations for internal teams.
• Ensure high customer satisfaction and contribute to renewal and expansion opportunities.
• Driving Adoption & Value Realization
• Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
• Monitor product usage and proactively identify opportunities to increase adoption.
• Collaborate with customers to define success metrics and demonstrate ROI.
• Cross-Functional Collaboration
• Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
• Share customer insights to influence product roadmap and strategy.
• Collaborate with Sales and Customer Success teams to drive long-term account growth.
• Reporting & Insights
• Track and analyze customer health, adoption, and engagement metrics.
• Provide regular reports and business reviews to both customers and internal stakeholders.

What We're Looking For

• 3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
• Strong understanding of customer onboarding, engagement, and adoption frameworks.
• Demonstrated experience in stakeholder management across diverse customer and internal groups.
• Proficiency in analyzing product usage data and presenting actionable insights.
• Prior hands-on exposure to AI or data-driven products is required.
• Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
• Ability to manage and work across multiple projects. Experience working with remote teams across different time zones.
• Strong ability to demo/train and deliver excellent customer presentations.
• Strong logical, analytical and problem-solving skills.
• Open to travel on short notice to customer locations when required.
• Good understanding of MS Office, JIRA, confluence applications and PS tools.
• Ability to learn new skills and operate in a fast-paced and changing environment.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
• Atractive compensation.
• Medical coverage for yourself and your immediate family.
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
• Social activities, and opportunities to give back through social work and community initiatives.

Zenoti Pay Range

$85,000 - $110,000 USD