Senior Product Owner, Claims Technology

Duties And Responsibilities

• Lead product ownership for the Claims Management System implementation, defining product vision, roadmap, and priorities aligned with business objectives.
• Partner with Claims, Operations, and Technology stakeholders to gather requirements and translate business needs into initiatives, epics, user stories, and acceptance criteria.
• Analyze business processes, workflows, integrations, and data flows to identify improvement opportunities and design future-state capabilities.
• Own and prioritize the product backlog, working closely with Agile delivery teams to ensure successful planning, development, testing, and deployment of solutions.
• Evaluate solution options, manage trade-offs, and validate delivered capabilities to ensure quality, business readiness, and stakeholder adoption.
• Build strong cross-functional relationships, communicate progress and risks to leadership, and drive measurable business outcomes through continuous improvement.

Qualifications, Skills, And Experience

• 7-10 years of professional experience, including significant experience as a Product Owner, Product Manager, Lead Business Analyst, or similar role in Property & Casualty insurance industry.
• Deep knowledge of the end-to-end claim lifecycle, including FNOL, investigation, reserving, payments, recoveries, litigation, and claim closure.
• Hands-on experience leading or supporting claims management system implementations, migrations, or modernization initiatives.
• A proven ability to drive complex, cross-functional programs and collaborate effectively across business, technology, and vendor teams.
• Strong analytical and problem-solving skills, with the ability to translate business needs into scalable technology solutions and influence key decisions.
• Experience working in Agile delivery environments, with familiarity using tools such as Jira and Confluence.
• Exceptional communication, stakeholder management, and relationship-building skills, with the ability to navigate ambiguity and manage competing priorities in a dynamic environment.
• PREFERRED: Experience with claims platforms such as Guidewire ClaimCenter, Duck Creek Claims, Majesco Claims, or similar solutions, as well as claims digitization, workflow automation, cloud technologies, and legacy modernization programs.