Senior Product Owner

Duties & Responsibilities

• Owning, refining, and prioritizing the CCS product backlog in support of the roadmap
• Writing clear user stories and acceptance criteria, and accepting completed work
• Acting as the primary point of contact for engineering on requirements questions during the sprint
• Partnering with Product Management on discovery, customer feedback, and release readiness for new CCS products

Minimum Qualifications

• Bachelor's degree in Business, Healthcare Administration, Computer Science, or a related field, preferred
• Minimum of 3-5 years' experience as a Product Owner, Business Analyst, or similar role on a software product team
• Demonstrated experience owning a product backlog in an Agile/Scrum environment — writing user stories, defining acceptance criteria, and partnering with engineering through delivery
• 2+ years of experience in healthcare technology, with preference for Care Coordination, Health Information Management, Release of Information, EHR/EMR, referral management, clinical workflow, or related domains
• Hands-on experience with backlog and project tooling such as Azure DevOps, Jira, or equivalent
• Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook
• Strong analytical skills — able to break complex problems into well-scoped stories and use data to inform prioritization
• Excellent teamwork skills and proven ability to collaborate with engineers, designers, QA, and product managers
• Ability to extract requirements from internal business stakeholders and customers and translate them into clear, testable stories
• Exceptional oral and written communication skills, with strong documentation discipline
• Strong organizational skills and exceptional attention to detail
• Ability to perform comfortably in a fast-paced, deadline-oriented environment, including environments where products are being built from 0 to 1
• Ability to work independently as a self-starter while taking direction from Product Management
• Must be able to travel up to 25% of the time, as needed, for customer visits, discovery, and team collaboration

Preferred Qualifications

• Demonstrated hands-on use of AI tools (Claude, ChatGPT, Microsoft Copilot, Cursor, or similar) in day-to-day product operations is a major plus — for example, using AI to draft and refine user stories, synthesize customer interviews, analyze support tickets and feedback at scale, generate release notes and enablement content, automate routine documentation, and accelerate backlog refinement.
• We are an AI-forward product organization and expect this Product Owner to actively raise the team's AI utilization.
• Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager (POPM), or equivalent certification
• Working familiarity with the U.S. healthcare provider environment, HIPAA, and basic awareness of interoperability standards (FHIR, HL7)
• Experience supporting 0-to-1 product builds — taking new products from concept through launch
• Experience with referral management, intake/forms automation, or care coordination workflow products
• Familiarity with AI/ML-enabled product features applied to clinical or administrative workflows