Senior Product Operations Manager

About The Role

We’re looking for a Senior Product Operations Manager who can independently lead a program area, strengthen execution across a broader domain, and help define the operating practices that improve how work gets done at Calendly. This role blends strategic program ownership with hands-on operational leadership. You will operate as a trusted partner to leaders in a defined product or functional area while also owning one or more horizontal Product Operations capabilities that need to scale across R&D. You will be expected to move fluidly between strategy, execution, insight generation, change enablement, and process design.

A day in the life of a Senior Product Operations Manager at Calendly

As a Senior Product Operations Manager, you will own a meaningful program area and help define the strategy and prioritized roadmap for that area. You will lead complex, cross-functional work that improves planning quality, delivery consistency, and organizational alignment, while strengthening the standards, governance, and workflows that enable Product Excellence at scale.

On a Typical Day, You Will Be Working On

• Serving as the primary Product Operations partner to a broader product or functional area, helping leaders improve planning, prioritization, execution, and portfolio clarity.
• Providing input into the strategy and prioritized roadmap for a program or operating capability area, including goals, success measures, milestones, and dependencies.
• Leading large, cross-functional projects that translate broad goals into iterative phases with measurable outcomes.
• Defining and monitoring operational health metrics, identifying recurring friction points, and turning them into actionable backlog, roadmap, or process improvement work.
• Owning one or more horizontal Product Operations capabilities across R&D, including process design, governance, standards, workflows, templates, and success measures.
• Synthesizing stakeholder perspectives, user feedback, and operational data to generate actionable insights that inform priorities and decision-making.
• Designing and implementing scalable process changes across discovery, planning, execution, launch readiness, and issue management.
• Building coalitions across Product, Engineering, Design, Research, Analytics, and GTM to drive alignment, adoption, and stronger cross-functional ways of working.
• Right-sizing change management plans so that new processes and expectations are introduced clearly, practically, and with durable adoption.

What do we need from you?

• 8+ years of experience in Product Operations, Program Management, or a related function supporting software product development organizations.
• Demonstrated experience owning a program area or operating capability and leading complex cross-functional initiatives end to end.
• Strong experience defining processes, governance, and workflows that improve execution across teams.
• Ability to generate insights from multiple inputs, including stakeholder feedback, delivery signals, operational metrics, and qualitative research.
• Strong facilitation and communication skills, with the ability to align stakeholders around tradeoffs, direction, and next steps.
• Experience working within Jira, Confluence, and related planning/reporting tools in a scaled environment.
• Strong judgment, organizational leadership, and the ability to operate effectively with incomplete information.
• Candidates must be located in San Francisco Bay Area; this role requires in-office 1-2 times a week.

Preferred Qualifications

• Experience supporting portfolio planning, roadmap operations, launch governance, or product development operating model work.
• Experience driving cross-team adoption of new processes, operating standards, or tools.
• Familiarity with customer research, telemetry, survey methods, or workflow analytics.
• Experience in a high-growth SaaS environment with a matrixed or remote-first operating model.

Pay

Tier 1 Salary Hiring Range $195,478 - $247,222 USD
Tier 2 Salary Hiring Range $179,188 - $226,620 USD
Tier 3 Salary Hiring Range $162,898 - $206,018 USD

The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for equity awards, and competitive benefits. Eligible Sales employees also qualify for a Sales Incentive program.

Schedule

This role requires in-office 1-2 times a week. Candidates must be located in San Francisco Bay Area.