Senior Product Operations Manager

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions, with growth exceeding 4x year over year. Our team is growing, and we need forward-thinking, competitive team members to continue facilitating this growth.

About the role

We're hiring a Senior Product Operations Manager to design and run the operating system for the product team — the planning cadence, prioritization framework, metrics layer, customer feedback pipeline, and the tooling underneath all of it. You'll be empowered to define, implement, and enforce standards across the product org. This is a leverage role: success is measured by how much more effective our product managers become because you're here.

Responsibilities

• Product operating cadence: Run the quarterly planning cycle end-to-end — inputs, timeline, decision forums, outputs. Own the roadmap review rhythm, the standard artifact set (one-pagers, PRDs, launch briefs), and the decision log that makes "why did we choose this" answerable six months later.
• Prioritization with Engineering: Own a single prioritization framework applied consistently across all PMs so tradeoffs between teams are comparable. Maintain the capacity allocation model with Engineering leadership — roadmap vs. tech debt vs. quality vs. customer commitments — and the intake process that makes unplanned work visible instead of silently absorbed.
• Voice of customer: Build the pipeline that gets customer signal to PMs in usable form: a single intake path from Sales, CS, and Support, a tagging taxonomy that makes feedback searchable, and a shared research repository. Synthesize themes across accounts and segments, and make feedback traceable to the roadmap decisions it influenced.
• Product performance measurement: Define and maintain the product metrics layer — feature usage, adoption, activation, and outcome KPIs by product area. Own OKR instrumentation and the review cadence that keeps objectives a live management tool rather than a quarterly ritual.
• Quality and escalation visibility: Own the product organization's view into quality. Partner with Engineering, Support, and TPM on severity taxonomy and triage SLAs, monitor backlog health and open customer escalations, and build the impact model PMs use to weigh a defect against roadmap work. Surface recurring defects as quality themes needing portfolio-level decisions.
• Tools and data quality: Administer Jira and Confluence for the product org — workflows, custom fields, issue hierarchies, automation, JQL, dashboards — and own the data hygiene that makes reporting trustworthy.

Requirements

• 8+ years in product management, product operations, program management, or business operations, including experience supporting a product organization of 10+ PMs
• Deep hands-on Jira expertise — configuration, not just usage: workflows, schemes, custom fields, issue hierarchies, automation, advanced JQL, dashboards. Confluence administration alongside it
• Fluency across product management frameworks (RICE, WSJF, Jobs-to-be-Done, OKRs, opportunity solution trees), with the judgment to adapt rather than apply dogmatically
• Ability to build metrics and reporting from raw data — working SQL and hands-on experience with a BI tool such as Tableau, Looker, or Power BI
• Experience building or running a voice-of-customer program: feedback intake, thematic synthesis, and getting insight to decision-makers in a form they'll actually use
• Experience defining OKRs and product KPIs, and running the cadence that keeps them honest
• A track record of driving process adoption across teams you don't manage
• Strong written communication

Preferred Qualifications

• Hands-on experience building internal tools with AI-assisted development tools such as Claude Code
• Prior experience standing up a product operations function from scratch rather than inheriting a mature one
• Enterprise SaaS background, particularly with hardware or field-deployed components
• Familiarity with CS platforms (Gainsight, Salesforce) as data sources

Education

Bachelor's degree required.

Schedule

Hybrid work schedule: in-office on Monday, Wednesday, and Thursday; remote on Tuesday and Friday.

Pay

Expected base pay range: Southern California $135,000–180,000; Bay Area California $155,000–210,000.

Benefits

• Competitive salary + eligibility for yearly bonus
• Company equity
• Company-paid health care, dental, and vision coverage for you and most dependents
• Generous PTO and sick leave
• 401(k) with generous company match
• Disability, life insurance, and ancillary benefits