Senior Product Operations Manager

CoAd helps businesses navigate the complexities of workforce management through a combination of technology, expertise, and human support. Serving more than 17,000 clients nationwide, CoAd delivers payroll, HR, benefits administration, compliance support, workforce technology, and PEO services that help organizations simplify operations, support their employees, and drive growth. Built on the belief that workforce solutions should be integrated, intuitive, and people-centered, CoAd empowers employers to manage their workforce with greater confidence while adapting to the evolving needs of today’s workplace. The Sr Product Operations Manager uses advanced analytics, process optimization, and cross-functional collaboration to improve product delivery, drive product decisions via data, operational efficiency, and business performance. This role drives everything that makes product roadmaps executable: establishing operating cadence and governance frameworks, synchronizing roadmaps across product domains, running the day-to-day partnership with engineering and technical teams, and building the systems, processes, and rituals that enable disciplined delivery and sustained customer retention. They also play critical role in analyzing our products sales, utilization and pricing data to drive product and pricing strategies that maximize profitability and competitiveness. This role is a strategic operating partner who builds and improves the operating model itself, owns cross-functional execution, represents product operations to executive leadership, and has the judgment to step into ambiguous problems and drive resolution. You will be a trusted operations partner to the Product Leadership team —the person they can hand a delivery blocker or organizational complexity to and trust it gets solved. Reporting to the Director, Product Operations, this role requires someone with strong product operations discipline, engineering partnership experience, deep data and analytics acumen, and the executive presence to represent product health to senior leadership and board-level stakeholders. Why This Role Matters In a fast-moving, high-growth HCM organization, the difference between a high-performing product team and one that underdelivers comes down to operational discipline and a data driven understanding of our products health. Without it, roadmaps slip, engineering capacity is wasted on unplanned work, customer retention suffers, and leadership has no clear view of what's actually happening. The Sr. Product Operations Manager builds and maintains the systems, processes, and accountability that prevent this. You establish sprint planning rituals, roadmap governance, release readiness criteria, go-to-market coordination, and defect management discipline. You synchronize work across multiple product domains so dependencies don't silently break roadmap commitments. You partner with engineering to ensure capacity planning is realistic and delivery quality is high. You give executive leadership an honest, real-time view of what's in flight, what's at risk, and what needs to change. The Sr. Product Operations Manager is the champion of product data, capturing and interpreting product purchasing and utilization data. This is critical in understanding current product health and empowering data driven decision making related to product strategy and roadmap. This role is how a product organization scales from heroic individual efforts to predictable, sustainable, high-impact delivery. CoAd is competing to lead the HCM market, and this position is critical to getting there. Key Responsibilities Product Operating Model & Governance Drive and continuously improve the product organization's operating model: Build and maintain sprint cadence, planning rituals, governance frameworks, tooling, and delivery processes across all product domainsEstablish prioritization standards and decision-making frameworks that enable clear, rapid trade-off discussions across competing priorities (customer demand, compliance, modernization, growth)Build and run defect and issue management discipline: Establish triage, prioritization, and resolution processes so unplanned work doesn't silently displace roadmap commitmentsOptimize product lifecycle tools, documentation standards, and reporting infrastructure for clarity and efficiency Roadmap Alignment & Synchronization Drive roadmap alignment across product domains: Keep domain roadmaps synchronized and free of conflicting dependencies; maintain a single accurate view of all in-flight workPartner closely with the Product Leadership on strategic prioritization calls and investment decisionsMaintain the product roadmap governance cadence; create visibility into trade-offs and risk to executive leadershipDrive continuous roadmap refinement and post-launch analysis to identify lessons learned and improve delivery discipline Engineering Partnership & Delivery Execution Manage the direct partnership with engineering leadership: Coordinate capacity planning, sprint coordination, dependency management, and release readiness for both product and platform engineeringPartner with engineering on technical debt management, architectural dependencies, and delivery sustainabilityEstablish release readiness processes and launch coordination criteria to ensure quality, customer readiness, and stakeholder alignmentDrive structured communication and status reporting with engineering on capacity, velocity, and delivery health Product Data Analysis Drive roadmap alignment across product domains: Keep domain roadmaps synchronized and free of conflicting dependencies; maintain a single accurate view of all in-flight work Supporting new and ongoing product pricing activities, including Conducting competitive pricing and value positioning analyses to inform strategic recommendations; Support pricing models and dashboards for day-to-day pricing execution; Analyze sales data to understand customer buying behavior relative to pricing and packaging Track and maintain product utilization data, monitoring patterns and opportunities via dashboards and KPIs Gathering and analyzing data from customer feedback, usage patterns and market trends Customer Feedback & Market Intelligence Loops Own the operating mechanism for customer and market feedback loops: Partner with Customer Success, Sales, and Support to ensure customer feedback, support tickets, NPS trends, and competitive intelligence are collected, routed, and reviewed on a predictable cadenceEstablish processes to close the loop operationally so feedback informs roadmap decisions and nothing falls through the cracksMonitor product performance metrics and KPIs; surface trends and risks to product leadership Executive Leadership & Organizational Communication Serve as a primary point of executive awareness for product operations health: Report delivery status, risk, and operational health directly to executive and board leadershipAct as the VP of Product's trusted operating partner on organizational excellence: Step into cross-team problems, unblock delivery issues, escalate risks with candor and clarityCommunicate delivery plans, trade-offs, and risks in language that drives alignment and action at executive, C-suite, and board levels Required Skills & Experience 6+ years of experience in product operations, technical program management, delivery management, or product management with a focus on operational disciplineDemonstrated ownership of a product organization's operating cadence: has built or run the sprint rituals, planning cycles, delivery tracking, and governance frameworks that keep multiple concurrent workstreams coordinatedDirect experience with engineering partnership and capacity planning; comfort with sprint planning, technical dependencies, and delivery coordinationTrack record of go-to-market execution: has coordinated cross-functional launch readiness for product or platform initiatives, not just tracked it on a status sheetExecutive-facing experience: has presented delivery status, risk, and operational health directly to senior or executive leadership and earned trust through clarity and candorPeople management experience; has hired, developed, and coached team members with different specializations toward shared outcomesExperience within HCM, payroll, benefits administration, or enterprise SaaS platforms strongly preferredSystems thinker: builds and maintains the operating model itself—rituals, tooling, reporting—rather than simply working within a system someone else designedStrong analytical and communication skills; ability to translate complex product and operational data into clear narratives for diverse audiencesOperational discipline and attention to detail; comfortable building and maintaining processes, standards, and documentation Preferred Skills & Experience Experience in the HRO industry in SaaS, ASO or PEO modelsTrack record scaling product operations from startup to growth-stage or mid-market organizationsExperience managing multiple competing product domains or multi-product portfoliosFamiliarity with agile methodologies, Scrum, or other product delivery frameworksExperience operating within a private equity-backed or high-growth organizationBackground in technical program management, systems engineering, or software development About CoAd CoAd helps businesses navigate the complexities of workforce management through a combination of technology, expertise, and human support. Serving more than 17,000 clients nationwide, CoAd delivers payroll, HR, benefits administration, compliance support, workforce technology, and PEO services that help organizations simplify operations, support their employees, and drive growth. Built on the belief that workforce solutions should be integrated, intuitive, and people-centered, CoAd empowers employers to manage their workforce with greater confidence while adapting to the evolving needs of today’s workplace. EEO CoAd is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.