Senior Product Operations Manager, AI & Systems

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions.

About the Opportunity

The organization is committed to cultivating a culture of high performance to meet its impact goals. Managers are recognized as a significant driver of employee satisfaction and growth, and talent is considered the organization's biggest asset. Consistent expectations are established for all people managers, helping individuals understand their experience within the organization. This role reports to the VP of Product and is ideal for someone energized by building and refining operational systems, strengthening AI-enabled workflows, identifying and removing friction, and setting and communicating clear operational standards that help the product organization move faster. The ideal candidate is a systems-minded operator with a passion for AI, a knack for turning ideas into scalable solutions, strong communication instincts, and a data-driven approach to solving problems.

Responsibilities

• Operational System Design: Build and refine the operational systems, tools, and AI-enabled workflows that make the Product and Engineering teams more effective at delivering products.
• AI Prototyping & Automation: Prototype and test AI and automation solutions, validating their effectiveness before broader rollout to streamline operations and accelerate product development.
• Workflow Optimization: Audit R&D processes to surface friction and map system dependencies, then implement scalable improvements and establish clear operational standards.
• Roadmap & Operational Communications: Own clear, consistent communication of roadmap updates, process changes, and operational standards across the product organization, ensuring stakeholders at every level know what is changing, why, and what it means for them.
• Tool Evaluation & Collaboration: Identify tooling gaps, run vendor conversations, and partner cross-functionally to select the right solutions.
• Cross-Functional Coordination: Drive alignment across Product, Engineering, GTM, and Operations teams so priorities are shared and execution is seamless.
• Implementation & Impact Measurement: Lead rollout of process improvements, document them well, and measure their impact to validate success and fuel continuous improvement.

Requirements

• 5+ years in Product Operations, Engineering Operations, or a similar role. A prior background in either product management or engineering is desirable, but not necessary.
• Strong written and verbal communication skills, with demonstrated ability to communicate roadmaps, priorities, and process changes clearly to both technical and non-technical audiences.
• Hands-on skill applying AI tools to prototype or automate workflows.
• A track record of building or improving operational systems for technical teams.
• Experience evaluating and implementing tooling ecosystems effectively.
• Working knowledge of technical concepts and tools.

Pay

The total compensation package includes a base salary range of $132,500 - $200,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

Benefits

• Access to low-cost, high-quality health care options
• Access to a 401k to help save for the future
• Vacation policy to rest and recharge
• 8 days of fully-paid sick leave
• Family-friendly benefits, including parental leave, ramp-up periods, employer-paid disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low-cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help future development and growth

Schedule

Some roles allow for remote work, enabling the organization to reach the best talent across the US. Roles based outside of the organization's headquarters can sit in various states across the US. State locations and specifics are subject to change as hiring requirements shift.