Senior Product Operations Manager, AI & Systems

What You'll Do

• Operational System Design: Build and refine the operational systems, tools, and AI-enabled workflows that make Guild's Product & Engineering teams more effective at delivering our products.
• AI Prototyping & Automation: Prototype and test AI and automation solutions, validating their effectiveness before broader rollout to streamline operations and accelerate product development.
• Workflow Optimization: Audit R&D processes to surface friction and map system dependencies, then implement scalable improvements and establish clear operational standards.
• Roadmap & Operational Communications: Own clear, consistent communication of roadmap updates, process changes, and operational standards across the product organization — ensuring stakeholders at every level know what's changing, why, and what it means for them.
• Tool Evaluation & Collaboration: Identify tooling gaps, run vendor conversations, and partner cross-functionally to select the right solutions.
• Cross-Functional Coordination: Drive alignment across Product, Engineering, GTM, and Operations teams so priorities are shared and execution is seamless.
• Implementation & Impact Measurement: Lead rollout of process improvements, document them well, and measure their impact to validate success and fuel continuous improvement.

What You'll Bring

• Experience: 5+ years in Product Operations, Engineering Operations, or a similar role. A prior background in either product management or engineering is desirable, but not necessary.
• Communication: Strong written and verbal communication skills, with demonstrated ability to communicate roadmaps, priorities, and process changes clearly to both technical and non-technical audiences.
• AI & Workflow Automation: Hands-on skill applying AI tools to prototype or automate workflows.
• Operational Systems: A track record of building or improving operational systems for technical teams.
• Tooling Ecosystems: Experience evaluating and implementing tooling ecosystems effectively.
• Technical Fluency: Working knowledge of technical concepts and tools.

Pay

• Base salary range: $132,500 – $200,000
• Stock options

Benefits

• Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Vacation policy to rest and recharge
• 8 days of fully-paid sick leave
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18–20 weeks for birthing parents; 2-week ramp-up period for when employees return from a leave of 6 weeks or more; employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth