Senior Product Operations Associate - Project Management Office

About the role

ETS is a global education and talent solutions organization. For over 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Position Summary

ETS is the state testing contractor for the California Assessment System which includes the California Assessment of Student Performance and Progress (CAASPP) and the English Language Proficiency Assessment for California (ELPAC). We are a dynamic team that likes to have fun and to support each other, as we focus on going the extra mile to provide excellent value and service to our California client. The position is part of the California Project Management Office (PMO), and will have direct responsibility for end-to-end project management for one or more of our California projects using the industry-accepted principles of project management. The position contributes in the creation of the work plan and executes the day-to-day operations for California K-12 assessments that are developed and administered by ETS, based on the direction provided by the Director of Operational Client Management. Proximity to the the Sacramento, California office is preferred, though most work in this position can be performed remotely.

Responsibilities

• Contributes in the creation of the product work plan and supports execution against the product work plan objectives, including executing projects as assigned
• Works with FCEs (Functional Centers of Excellence) and ETS partners to meet Service Level Agreements (SLAs)
• Identifies operational improvement opportunities to enhance product delivery
• Communicates and collaborates in an effective and clear manner with FCEs / vendors / partners
• Contracts/SLA Fulfillment
• Provides status updates on day-to-day operations
• Supports resolution of operational issues
• Executes against SLA’s and KPI’s under the guidance of the Director of Operational Client Management
• Financial Management
• Aids in the development of cost estimates for product operations and enhancements
• Tracks product-related expenditures against budget
• Surplus targets are supported by controlling expenses
• Adheres to ethical standards and comply with the laws and regulations applicable to the job function

Required Skills

• Ability to work with cross-functional teams and push for answers to ensure project success
• Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s
• Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations
• Demonstrated understanding of product operational needs
• Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making
• Ability to work independently and make decisions within given scope of work parameters
• Ability to coordinate a varied set of projects concurrently, including but not limited to managing medium and large projects, and facilitating the efforts of cross-functional teams
• Ability to work successfully in both virtual and in-person environments

Education, Certifications, or Special Licenses

• A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary
• Relevant Years Of Experience Required: 4+

Pay

The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

Benefits

In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

Equal Opportunity Employer

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.