Product Operations, Senior Associate | Housing
About EliseAI
We're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
About The Role
The Product Operations, Senior Associate plays a pivotal role in the development and rollout of products that drive the business forward. Functioning as an extension of the Product team, you will partner closely with Engineering, Solutions Engineering, Customer Success, Data, and Product Marketing to ensure successful launches.
Key Responsibilities
- Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and evaluation.
- Develop, implement, and monitor comprehensive project plans, ensuring all key deliverables are met while providing transparent updates on challenges, risks, and project status.
- Evaluate project progress continuously, integrating client feedback to inform and drive process improvements and enhancements.
- Own enterprise implementation readiness, including migrations, permissions, templates, and configurations.
- Lead post-launch follow-through to ensure issues are identified, resolved, and learned from.
- Use SQL and internal tools to analyze product usage, adoption, and workflow health.
- Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations.
- Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements.
- Maintain a collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office.
- Move at rocket speed, build something massive. We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.
Requirements
- 2-4 years of experience in product operations, management consulting, banking, or related operational roles in high-growth tech companies.
- Deep analytical experience, SQL proficiency.
- Proven ability to manage complex, cross-functional initiatives in ambiguous environments.
- Strong written communication skills, including specs and process documentation.
- A high attention to detail with strong ownership and follow-through.
- A willingness to work in person at our office 4-5 days a week.
Why Join
- Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
Benefits
- Competitive salaries.
- Medical, Dental and Vision premiums covered at 100%.
- Completely paid parental leave.
- Commute benefits.
- 401(k) benefits.
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters.
- Unlimited vacation and paid holidays.
Job Compensation Range
The salary range for this role is $110,000 - $175,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process.