Senior Product Operations Associate

About the role

The Product Operations Team at Narmi is responsible for keeping the platform release cycle running smoothly, ensuring features are safely released to customers, and providing accurate information to EPD and GTM teams. This role will play a central part in implementing AI-driven process automation and new tooling to accelerate product development.

Responsibilities

• Own the release notes process end-to-end, from drafting through publication, across every Narmi product release.
• Run feature readiness (Go live / No-Go calls) for each release, partnering with EPD and GTM teams.
• Run the Narmi beta program end-to-end: work with PMs and CS to identify the right cohorts, gather and synthesize feedback, and drive each feature to a clean release alongside PMs.
• Ownt feature enablement: configuring, turning on, and communicating new feature releases to Narmi's customers.
• Cook up UAT, production deploys, and hotfixes across Narmi's web and mobile apps.
• Maintain the operational health of the release cycle: flag drift, escalate breakdowns, and protect the team's ability to ship on schedule.

Qualifications

• 3 to 6+ years in Product Operations, Release Management, Technical Program Management, or a closely related role, ideally at a B2B SaaS or fintech company.
• Demonstrated ownership of a real release motion: release notes, deploy coordination, feature flagging, or beta programs at production scale.
• Technical fluency. You're comfortable in tools like Jira/Linear, GitHub, Notion, and modern observability/analytics tools. You can read PRs, merged code changes, and feature flag configs without needing translation.
• Genuine interest in AI and automation. You've already used AI tools to make your own work faster (e.g., n8n, Zapier, Claude Cowork/Code, agentic tooling), and you're excited to help shape how the next evolution of product development operates.
• Strong GTM fluency. You've worked closely with Customer Success, GM, Sales, or PMM and know how to translate engineering reality into language those teams can act on.
• Excellent written communication. Release notes, runbooks, and stakeholder updates are your craft.
• Bias for documentation and repeatability. When you solve a problem once, you write the runbook so it doesn't need to be solved again.
• Calm under pressure during release windows, hotfixes, and incident response.
• A genuine passion for product. You want to understand what we're shipping and why, not just route the tickets.