Senior Product Marketing Manager - Agent Empowerment

About the role

Responsible for managing customer interactions through various channels including phone, email, chat, and social media. Develop and implement strategies to enhance customer satisfaction and loyalty.

Responsibilities

• Manage customer interactions across multiple communication channels
• Develop and execute customer service strategies to improve customer satisfaction
• Monitor and analyze customer feedback to identify areas for improvement
• Train and support agents in delivering exceptional customer service
• Collaborate with cross-functional teams to resolve complex customer issues

Requirements

• Bachelor's degree in Business Administration, Communications, or related field
• At least 2 years of experience in customer service or a related field
• Strong interpersonal and communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with CRM systems and customer relationship management

Qualifications

• Excellent problem-solving and decision-making skills
• Proficiency in Microsoft Office Suite
• Knowledge of industry best practices in customer service

Skills

• Customer service skills
• Communication and interpersonal skills
• Problem-solving and decision-making skills
• CRM system proficiency

Benefits

• Competitive salary and benefits package
• Flexible work schedule
• Professional development opportunities
• Work-life balance

Pay

$50,000 - $70,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM