Senior Agent Product Manager

What You'll Do

• Lead complex, multi-stakeholder customer implementations autonomously — including new specialties, new products, and multi-site rollouts
• Own strategic customer relationships during implementation end-to-end, including navigating challenging conversations and setting clear expectations
• Identify high-impact product improvements by analyzing user behavior and customer outcomes; define, partner with eng/product to action, and measure results
• Build new scalable processes, best practices, and systems from scratch — not just improving what exists, but creating infrastructure that outlasts your direct involvement
• Drive automation and efficiency across the team by designing and implementing tools, workflows, and systems that reduce operational burden
• Collaborate with our Operations Analyst team to support thorough QA/QC and develop insightful internal and customer-facing reporting
• Partner with engineering to design and build dashboards, reporting, and tooling that drive decisions for customers and internally

What We're Looking For

• 4–6 years of experience in Consulting or Implementation, or a similar post-sales role
• Track record of owning complex, multi-stakeholder implementations end-to-end — including accounts with enterprise, MSO, or health system dynamics
• Highly effective verbal and written communication skills; able to own difficult customer conversations and build trust across diverse internal and external audiences
• Strong analytical skills: able to identify trends across a customer portfolio, develop structured recommendations, and present findings to senior leadership
• Experience translating business needs into actionable requirements for technical teams — and following through to delivery
• Demonstrated ability to build processes and systems from scratch, not just execute defined playbooks
• Proficient in efficiency tooling (e.g., SQL, Claude Code, Retool, or similar)
• Ruthless prioritization and strong time management across a portfolio of concurrent high-complexity accounts
• High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment
• Passion for helping healthcare organizations and colleagues

Nice to Haves

• Experience working with or within MSO, PE-backed, or enterprise health system accounts
• Familiarity with EHR systems (Epic, Athena, NextGen, ECW) or VOIP platforms (RingCentral, Twilio)
• Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure)
• Prior experience in a health tech or AI company
• Willingness to travel 4x per year for team offsites and customer onsite sessions

Benefits & Perks

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Build your retirement savings.

How We Work & What We Value

• Day One Drive – Relentlessly striving to improve
• 5-Star Focus – As our customers are our lifeblood, always
• Answer the Call – Remember that ownership and accountability are paramount
• One Pulse – Because we are one team, with one rhythm and one result