Senior Agent Product Manager

At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 240 million patient interactions, 62,000 care protocols, 1.6 million decision pathways. We've grown from 15 people in 2025 to over 250 by the end of 2026, with revenue up 20x in 15 months and $222 million raised, including a recent $120 million Series C at a $1.2 billion valuation. We've been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list.

About the role

Healthcare spends $1.1 trillion a year on administration instead of care. In this role, you’ll help change that by leading complex, multi-stakeholder customer implementations and driving scalable processes that improve how healthcare organizations operate.

Responsibilities

• Lead complex, multi-stakeholder customer implementations autonomously — including new specialties, new products, and multi-site rollouts
• Own strategic customer relationships during implementation end-to-end, including navigating challenging conversations and setting clear expectations
• Identify high-impact product improvements by analyzing user behavior and customer outcomes; define, partner with engineering/product to action, and measure results
• Build new scalable processes, best practices, and systems from scratch — not just improving what exists, but creating infrastructure that outlasts your direct involvement
• Drive automation and efficiency across the team by designing and implementing tools, workflows, and systems that reduce operational burden
• Collaborate with our Operations Analyst team to support thorough QA/QC and develop insightful internal and customer-facing reporting
• Partner with engineering to design and build dashboards, reporting, and tooling that drive decisions for customers and internally

Requirements

• 4–6 years of experience in Consulting or Implementation, or a similar post-sales role
• Track record of owning complex, multi-stakeholder implementations end-to-end — including accounts with enterprise, MSO, or health system dynamics
• Highly effective verbal and written communication skills; able to own difficult customer conversations and build trust across diverse internal and external audiences
• Strong analytical skills: able to identify trends across a customer portfolio, develop structured recommendations, and present findings to senior leadership
• Experience translating business needs into actionable requirements for technical teams — and following through to delivery
• Demonstrated ability to build processes and systems from scratch, not just execute defined playbooks
• Proficient in efficiency tooling (e.g., SQL, Claude Code, Retool, or similar)
• Ruthless prioritization and strong time management across a portfolio of concurrent high-complexity accounts
• High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment
• Passion for helping healthcare organizations and colleagues

Nice to Haves

• Experience working with or within MSO, PE-backed, or enterprise health system accounts
• Familiarity with EHR systems (Epic, Athena, NextGen, ECW) or VOIP platforms (RingCentral, Twilio)
• Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure)
• Prior experience in a health tech or AI company
• Willingness to travel 4x per year for team offsites and customer onsite sessions

Benefits

• Competitive compensation — including salary and employee stock options so you share in our success
• Annual budget for professional development, plus training opportunities to help you grow
• Office setup stipend to outfit your in-office workspace
• Top-tier medical, dental, and vision insurance
• Flexible PTO — we trust you to take the time you need to recharge
• Meals & snacks — lunch, dinner, and snacks provided
• Fitness stipend to support your wellness
• Commuter benefits to cover eligible transportation costs
• 401(k) retirement savings plan

Pay

Compensation range: $175K - $205K

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions, and collaborate to move our mission forward:

• Day One Drive: Relentlessly striving to improve
• 5-Star Focus: Our customers are our lifeblood
• Answer the Call: Ownership and accountability are paramount
• One Pulse: We are one team, with one rhythm and one result