Senior Product Manger - Tech, Infrastructure Reliability

About the role

Description Help build the AI-powered platform that keeps Amazon's fulfillment network running 24/7 — even as we move toward fully self-governing, zero-touch operations. This is a rare hands-on Product Manager role where you'll write code, build proof-of-concepts, and shape how LLMs and multi-agent systems detect, diagnose, and resolve infrastructure incidents across thousands of sites globally.

Responsibilities

• You will own and drive the multi-year product roadmap for the Infrastructure Reliability AI-Ops platform across three strategic programs: zero-touch incident resolution, associate-directed work tooling, and predictive failure prevention.
• Beyond traditional product management, you will write code and deliver working proof-of-concepts — prototyping multi-agent reasoning pipelines, testing anomaly detection approaches, and stress-testing LLM prompt chains against real incident data — to validate technical hypotheses before committing engineering resources.
• You will apply deep machine learning knowledge to shape how the platform detects, consolidates, and reasons about failures, engaging meaningfully with data scientists on model architecture selections, feature engineering tradeoffs, and evaluation frameworks.
• You will define how the platform uses chain-of-thought prompting, retrieval-augmented generation, and confidence calibration to build progressive confidence about incident severity and origin, and you will define the multi-agent architecture coordinating detection, investigation, diagnosis, and remediation, including agent roles, handoff conditions, and safety boundaries.
• You will translate operational needs into a prioritized backlog, representing Incident Managers, domain engineers, and Operations Control Center stakeholders during executive-level planning, while defining and tracking the business case and driving cross-functional alignment across Fulfillment Technologies, Robotics, and Network Engineering.

Qualifications

• 5+ years of technical product management with internet business experience
• 5+ years of working as a Technical Product Manager experience
• 3+ years of technical (software development, network development, IT, other related) experience
• 7+ years of full product life cycle experience
• 5+ years of creating written docs for development of new products experience
• 5+ years of enterprise security product experience
• 5+ years of product management in the cloud computing technology space experience
• Bachelor's degree in computer science, engineering, math, finance, or economics
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)