Senior Product Manger - Tech, Infrastructure Reliability

About the role

The Infrastructure Reliability team sits within Amazon's Robotics organization, operating as the cross-domain orchestration layer for a fulfillment network that processes customer orders continuously across thousands of sites. Our mission is simple and purposeful: operations never stop, no matter what breaks. We do not own any single domain — instead, we build the platform that sees across all of them, identifying failures that cascade across team boundaries and coordinating the capabilities that domain teams have built to resolve those failures faster than any single team could alone. We are now building the AI-powered platform that applies machine learning, reasoning, and multi-agent orchestration to take our results from promising to industry-defining.

Responsibilities

• Own and drive the multi-year product roadmap for the Infrastructure Reliability AI-Ops platform, spanning three strategic programs: zero-touch incident resolution, associate-directed work tooling, and predictive failure prevention. This means defining the vision, strategy, and success metrics for AI-powered progressive detection, incident consolidation, self-governing remediation orchestration, and cross-domain observability capabilities that serve thousands of fulfillment sites globally.
• Go beyond traditional product management by writing code and delivering working proof-of-concepts that validate technical hypotheses before committing engineering resources. Whether prototyping a multi-agent reasoning pipeline, exploring a new anomaly detection approach, or stress-testing an LLM prompt chain against real incident data, you will use your technical skills to compress the distance between idea and validated direction.
• Bring deep knowledge of machine learning fundamentals and apply that knowledge to shape how the platform detects, consolidates, and reasons about failures. You will engage meaningfully with data scientists on model architecture selections, feature engineering tradeoffs, and evaluation frameworks — understanding not just what a model produces but why, and whether that reasoning can be trusted in a production environment where self-governing remediation choices carry real operational risk.
• Apply your understanding of AI reasoning techniques — including chain-of-thought prompting, retrieval-augmented generation, confidence calibration, and evidence accumulation — to define how the platform builds progressive confidence about incident severity and failure origin rather than making binary selections from rigid thresholds. You will shape how LLMs are applied to diagnostic summarization, resolution suggestion, and automated stakeholder communication.
• Define the multi-agent architecture that orchestrates detection, investigation, consolidation, diagnosis, and remediation as a coordinated system rather than isolated capabilities. You will work with engineering to define agent roles, communication protocols, handoff conditions, and safety boundaries ensuring that self-governing agents act with appropriate confidence and escalate appropriately when uncertainty is high.
• Translate complex operational and technical requirements into a prioritized backlog, making clear tradeoffs between feature depth, platform scalability, and autonomous site readiness milestones. You will serve as the voice of Incident Managers, domain engineers, and Operations Control Center stakeholders, deeply understanding their daily workflows and advocating for their needs during executive-level planning and prioritization.
• Define and track the business case across all three programs — including mean time to resolve improvements, lost labor hour reduction, and first page resolution improvement — to secure continued investment. You will establish mechanisms to measure platform performance against key metrics including auto-detection rate, false positive rate, consolidation accuracy, and remediation success rate, iterating rapidly based on data.
• Drive cross-functional alignment across Fulfillment Technologies, Robotics, Network Engineering, Application teams, and Operations to ensure the platform's cross-domain orchestration model is well understood and adopted. You will lead executive-level reviews of program progress, risks, and investment cases, communicating clearly about the path from near-term detection improvements to longer-term autonomous site readiness.

Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning