Senior Product Manger - Tech, Infrastructure Reliability

About the role

The Senior Product Manager will lead the development of an AI-powered infrastructure reliability platform at Amazon's Fulfillment Technologies & Robotics (FTR) team. This platform aims to prevent, detect, and resolve incidents across thousands of fulfillment sites globally, ensuring the fulfillment network never stops.

Responsibilities

• Own and drive the multi-year product roadmap for the Infrastructure Reliability AI-Ops platform, spanning three strategic programs: zero-touch incident resolution, associate-directed work tooling, and predictive failure prevention.
• Write code and deliver proof-of-concepts to validate technical hypotheses before committing engineering resources.
• Engage with data scientists to shape how the platform detects, consolidates, and reasons about failures, applying AI reasoning techniques like chain-of-thought prompting and confidence calibration.
• Define the multi-agent architecture that orchestrates detection, investigation, consolidation, diagnosis, and remediation as a coordinated system.
• Translate complex operational and technical requirements into a prioritized backlog, making clear tradeoffs between feature depth, platform scalability, and autonomous site readiness milestones.
• Secure continued investment by defining and tracking the business case across all three programs, including mean time to resolve improvements, lost labor hour reduction, and first page resolution improvement.
• Drive cross-functional alignment across Fulfillment Technologies, Robotics, Network Engineering, Application teams, and Operations to ensure the platform's cross-domain orchestration model is well understood and adopted.

Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning