Senior Product Manager-Vault

End-to-End Vault Lifecycle

• Own the full lifecycle of items from arrival at the vault to exit:
• Receiving and ingest SLAs
• Intake, processing, and internal routing
• Exception handling and quality control
• Outtake, shipping, and customer handoff
• Define and enforce predictable, measurable SLAs at every stage.
• Continuously identify bottlenecks and failure modes and remove them systematically.

International Shipping & Logistics

• Own international shipping workflows, including customs, insurance, labeling, and carrier integrations.
• Build scalable systems that support global customers with speed and reliability.
• Reduce friction, delays, and risk in cross-border logistics.
• Ensure shipping workflows are tightly integrated into vault SLAs and liquidity outcomes.

Internal Tools, Automation & AI

• Own the roadmap for all internal Vault tools (Retool and beyond).
• Design systems for queue management, prioritization, labeling, SLAs, and exception handling.
• Actively experiment with AI agents, automation tools, and human-in-the-loop workflows to reduce manual work and variability.
• Replace tribal knowledge and ad hoc coordination with durable, scalable software.

Inventory Activation & Liquidity

• Partner cross-functionally (Pricing, Auctions, CX, Risk) to ensure vaulted inventory is listed, activated, and monetized quickly.
• Reduce time between “in vault” and “live on marketplace.”
• Unlock value from existing inventory through better tooling, workflows, and coordination.

Quality, Reliability & Trust

• Define and manage error rates, rework, and exception taxonomy.
• Ensure quality and customer trust scale with volume.
• Maintain high standards for asset handling, insurance, and operational reliability.

Roadmap, Execution & Business Influence

• Build and own the quarterly Vault roadmap tied directly to business outcomes.
• Influence Vault unit economics through speed, tooling, automation, and process improvements.
• Partner tightly with Ops, Engineering, Pricing, Marketplace, and CX to ship continuously.
• Support exploration of future opportunities, including Vault-as-a-Service, without distracting from core execution.

Metrics You’ll Own

• Northstar Metric: Time-to-Liquidity (Median + P90)
• KPIs:
• Ingest SLA and outtake SLA adherence
• Cost per item processed (labor minutes, rework, fully loaded unit cost)
• Throughput per FTE and items processed per week
• Error and rework rate
• Inventory activation rate (vaulted → live → sold)
• Vault-related seller satisfaction / NPS

Who You Are

• You are a highly driven, systems-oriented Product Manager who is excited to apply modern software and AI tools to a real-world, physical operation.
• You are scrappy, hungry, and motivated to grow a business unit, not just ship features.

What We’re Looking For

• 5–8+ years of Product Management experience in operationally complex environments.
• Strong intuition for warehouse, logistics, or 3PL-style businesses, including metrics like throughput, SLAs, cost per unit, rework, and capacity utilization.
• Deep interest in AI-first workflows, including experimenting with AI agents, automation tools, and human-in-the-loop systems.
• Experience translating messy, real-world processes into clean, scalable internal tools.
• Comfort working closely with warehouse/ops teams and engineering teams.
• Highly data-driven; you define success clearly and hold yourself accountable to outcomes.
• Able to operate at both the tactical level (process details, edge cases) and the strategic level (roadmap, prioritization, business impact).

Bonus Experience

• Experience with fulfillment centers, warehousing, logistics, or 3PL operations.
• Exposure to international shipping, customs, insurance, or cross-border workflows.
• Experience deploying automation or AI-assisted tooling in operational environments.
• Familiarity with handling high-value physical assets at scale.

What You’ll Get From Us

• A seat at the table to help shape the future of Alt and the alternative asset space
• Autonomy and ownership on projects that matter
• $100/month work-from-home stipend
• $200/month wellness stipend
• WeWork office stipend
• 401(k) retirement benefits
• Flexible vacation policy
• Generous paid parental leave
• Competitive healthcare benefits, including HSA, for you and your dependent(s)
• Base salary range: $180,000 - $230,000, plus equity. Offers may vary based on experience, location, and other factors.

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