Senior Product Manager

Job Summary

Our client, a financial and technology leader provider, is seeking a Product Manager to support the Performing Loans organization. This role will own and drive the product strategy, roadmap, and vision for agent-facing servicing platforms.

Core Responsibilities

• Own and drive the product strategy, roadmap, and vision for agent-facing servicing platforms
• Manage products throughout the entire lifecycle, from concept and planning through delivery and ongoing optimization
• Partner with business stakeholders, operations teams, and engineering teams to define requirements and prioritize initiatives
• Develop and influence multi-year product strategies aligned with organizational goals
• Manage product backlogs, roadmaps, and competing priorities to maximize business value
• Collaborate with engineering teams to evaluate technical solutions, integrations, dependencies, and tradeoffs
• Leverage data and analytics to inform product decisions and measure business outcomes
• Facilitate alignment across executive leadership, business partners, operational teams, and technical stakeholders
• Identify opportunities to improve agent productivity, customer experience, and operational effectiveness
• Support the evolution of AI-enabled servicing capabilities and intelligent workflow solutions
• Communicate product vision, roadmap progress, and outcomes to stakeholders at all levels of the organization

Required Skills & Experience

• 5+ years of Product Management experience
• Proven experience owning products from ideation through delivery and continuous improvement
• Demonstrated success delivering measurable business outcomes through product strategy and execution
• Strong strategic thinking and prioritization capabilities
• Strong technical aptitude and ability to partner effectively with engineering teams
• Experience discussing APIs, integrations, architecture concepts, and technical dependencies
• Exceptional problem-solving and analytical skills
• Experience using data to drive decision-making and product prioritization
• Strong communication, presentation, and stakeholder management skills
• Ability to thrive in fast-paced environments while managing competing priorities

Preferred Skills & Experience

• Experience supporting financial services, mortgage servicing, lending, or banking-related products
• Experience with agent-facing applications, customer service platforms, or operational workflow solutions
• Familiarity with telephony platforms and IVR technologies
• Experience with case management systems
• Experience supporting complaint management operations
• Experience with AI-enabled products, Generative AI tools, or AI-driven process improvements
• Experience working within Agile product development environments
• Experience supporting products used by large-scale customer service or operations organizations

Key Competencies & Behaviors

• Strategic and customer-focused mindset
• Strong problem-solving and decision-making abilities
• Influential leader with executive presence
• Collaborative communicator across teams and stakeholders
• Adaptable, innovative, and results-driven
• Thrives in fast-paced, evolving environments

About KellyMitchell

We are a company known for innovative solutions and unsurpassed customer service. We are passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.