Senior Product Manager - UMS Warehouse Systems - Troy MI

About the role

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of friction-less smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

This position is as a member of the Product Department for 365 UMS Warehouse Automation, a 365 Retail Markets company, specializing in warehouse automation and logistics software solutions, including order picking systems, inventory management, and fulfillment optimization. The Senior Product Manager will lead day-to-day operations of a component of the product and service portfolio, supporting strategic planning, KPI oversight, and acting as the liaison between the Technology team and assigned business area(s).

Responsibilities

• Lead the design, development, and deployment of changes to existing products and new products or services, including detailed governance of and engagement in the design-to-deploy process.
• Assess marketing opportunities within warehouse operations and logistics sectors, identify target markets, and develop strategies to enhance product value and capture new projects.
• Contribute to the innovation and product improvement life cycle, including owning the business case and launching product improvements.
• Act as a liaison to the Sales and Marketing teams, providing product knowledge support.
• Lead industry event planning initiatives to position 365 UMS Warehouse Automation as a leader in warehouse automation and logistics innovation.
• Manage and communicate sales information and product changes both internally and externally.
• Provide necessary materials and training to Support team resources managing post-sales customer service.
• Oversee execution of mid-office operations, design appropriate KPIs, and manage the business according to approved KPIs.
• Perform pricing and competitive analysis by customer channel and recommend strategies to improve market position, quality, or reduce costs.
• Establish and maintain relationships with business partners to facilitate business execution.
• Other duties as assigned by the Director of Product or Leadership.

Requirements

• Bachelor's degree (B.A.) in Business, Supply Chain Management, or a related area; Master's degree (M.A.) preferred.
• Minimum of 5-6 years of related experience and/or training.
• Experience with warehouse management systems (WMS), logistics software, or supply chain technology solutions is highly preferred.
• Strong background in software life cycles and SaaS product development.
• Experience working with warehouse operations, order fulfillment systems, or inventory management software is a significant advantage.
• Candidates with innovative approaches from industries outside vending and unattended retail are strongly encouraged to apply; industry experience is not required.

Skills

• Strong research and analysis skills.
• Excellent organizational skills and the ability to manage competing priorities.
• Self-managed, self-starter able to work in a rapidly changing environment, with the ability to deal effectively with ambiguity and learn new tasks independently.
• Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment with a customer-service orientation.
• Adaptive style that supports and promotes collaboration, teamwork, and innovation.
• Ability to act and react swiftly to continuous change.
• Critical thinking about existing processes and opportunities, generating bold, creative ideas, and exhibiting problem-solving, process improvement, analysis, and quick decision-making.