Senior Product Manager, Transactional Risk

About the role

The role involves owning the fraud product strategy for all money movement rails at SoFi, stopping bad actors from moving money while ensuring good members can pay their bills and send money to friends.

Responsibilities

• Own the Transactional Roadmap: Define and execute the product strategy for transaction authorization and monitoring, both in-app and out-of-app.
• Harden the "Hot Path": Enable the rules and ML models that decide in milliseconds whether a transaction is safe, suspicious, or fraudulent.
• Drive Smarter Limits: Move beyond blunt "one-size-fits-all" limits. Build and iterate on designing a secure solution in a limitless world, velocity policies, and transaction-time policy checks that adapt based on member risk and behavior.
• Own the logic for assessing member eligibility to attempt a transaction and strategically issuing step-up challenges before the transaction leaves our systems.
• Optimize Efficacy: Tune our detection systems to maximize loss prevention while minimizing False Positives.
• Full-Rail Coverage: Own the fraud product strategy to secure all transactional money movement rails including ACH, Wires, Debit Card, Credit Card, Checks, P2P, International Remittances and Crypto.
• Collaborate cross-functionally with the Fraud Products Lead, Account Security team, and Fraud Data team.
• Manage and optimize key success metrics, including keeping Gross/Net Fraud Loss (BPS) below target, maintaining sub-second detection latency for real-time rails, and ensuring a low False Positive Rate (FPR) so we aren't blocking good members unnecessarily.

Requirements

• Bachelor’s degree or higher, ideally in a technical, finance, or quantitative field.
• 4+ years of Product Management experience: With a focus on fraud, risk, payments, or FinTech.
• Deep Domain Expertise in Fraud: Strong understanding of common fraud attack vectors and the strategic product solutions required to mitigate them.
• Payments Expertise: Understanding the nuances of different payment rails (ACH, Wires, Card) and how fraudsters exploit the "settlement gap" in each.
• Data-First Decision Maker: Comfortable diving into SQL or data visualization tools to understand why a specific rule fired and how to tighten the net without catching good users. Can synthesize inputs and data from multiple sources to build a strategic rationale that advocates for long-term customer value.
• Systems Thinker: Not just wants to write a rule, but wants to build a repeatable framework for how we authorize money movement across the entire enterprise.
• Exceptional Communication: Can distill complex concepts into easily understood product strategy and requirements, tailoring messages to engineering, data science, and business stakeholders.
• Strong Ownership: Proactive bias for ownership, capable of taking initiative on product outcomes, finding scrappy ways around roadblocks, and driving multiple key results.

Qualifications

• No specific qualifications mentioned.

Skills

• Product Management
• Fraud Management
• Payments
• Data Analysis
• Machine Learning
• System Design
• Communication
• Ownership

Benefits

Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. Comprehensive and competitive benefits available.

Pay

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

Schedule

Not specified.