Senior Product Manager - Technical, Material Handling Systems, OMHS Software, Controls, and Science

About the role

This isn't a product management role where you write requirements and hand them to someone else to deliver. You will own a product end-to-end: from identifying the customer problem, through defining the strategy and roadmap, to deployment in live fulfillment buildings and operational performance after launch. You own the outcomes, not just the documents.

Responsibilities

• Define and own the product strategy, vision, and multi-quarter roadmap for your product area
• Work backwards from customer needs to identify the right problems to solve and the right sequence to solve them
• Own the business value framing: cost-to-run, operational entitlement delivered, adoption trajectory, and reliability targets
• Make build/buy/partner decisions with clear business justification
• Own your product from problem discovery through deployment and sustained operational performance
• Engage engineering leaders directly to present requirements, evaluate complexity, and co-own technical direction
• Influence architecture decisions through data-driven contributions and customer evidence
• Evaluate whether to build new capabilities, extend existing systems, or leverage partner team investments
• Define acceptance criteria that engineering builds against, with clarity on what "done" means
• Conduct customer research through site visits, office hours, and direct operational observation in fulfillment buildings
• Treat internal operations and support teams as first-class customers, proactively collecting their needs
• Use data to identify performance trends, adoption patterns, and areas of customer friction
• Translate customer pain into prioritized engineering work with quantified business justification
• Manage Phase Gate Reviews with Operations during deployment to live sites
• Ensure training content ships as a product requirement, not an afterthought
• Own post-launch support plans including triage, issue management, and continuous improvement
• Define and monitor KPIs: adoption, reliability, cost savings, customer satisfaction

Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.