Senior Product Manager - Technical, Material Handling Systems, OMHS Software, Controls, and Science

About the role

This isn't a product management role where you write requirements and hand them to someone else to deliver. You will own a product end-to-end: from identifying the customer problem, through defining the strategy and roadmap, to deployment in live fulfillment buildings and operational performance after launch. You own the outcomes, not just the documents.

Strategy and Ownership

• Define and own the product strategy, vision, and multi-quarter roadmap for your product area
• Work backwards from customer needs to identify the right problems to solve and the right sequence to solve them
• Own the business value framing: cost-to-run, operational entitlement delivered, adoption trajectory, and reliability targets
• Make build/buy/partner decisions with clear business justification
• Own your product from problem discovery through deployment and sustained operational performance

Engineering Partnership

• Engage engineering leaders directly to present requirements, evaluate complexity, and co-own technical direction
• Influence architecture decisions through data-driven contributions and customer evidence
• Evaluate whether to build new capabilities, extend existing systems, or leverage partner team investments
• Define acceptance criteria that engineering builds against, with clarity on what "done" means

Customer Voice and Research

• Conduct customer research through site visits, office hours, and direct operational observation in fulfillment buildings
• Treat internal operations and support teams as first-class customers, proactively collecting their needs
• Use data to identify performance trends, adoption patterns, and areas of customer friction
• Translate customer pain into prioritized engineering work with quantified business justification

Deployment and Post-Launch

• Manage Phase Gate Reviews with Operations during deployment to live sites
• Ensure training content ships as a product requirement, not an afterthought
• Own post-launch support plans including triage, issue management, and continuous improvement
• Define and monitor KPIs: adoption, reliability, cost savings, customer satisfaction

A Day in the Life

Your morning might start reviewing telemetry from your product's overnight performance across deployed sites, identifying an anomaly that needs investigation. Mid-morning, you're meeting directly with your engineering lead to discuss technical trade-offs on a feature that has three possible implementation paths with different timeline and scalability implications. After lunch, you're running Product Office Hours with field technicians to understand a workflow pain point they've been working around. Later, you're writing a product narrative that makes the case for a roadmap pivot based on data from your latest site visits. You end your day reviewing a deployment readiness checklist with operations stakeholders for a building launching next month. Your customers are the operators, technicians, and engineers who use your product daily in fulfillment buildings, and the leadership team making investment decisions about the portfolio.

About the team

We are a division within Amazon Fulfillment Technology and Robotics focused on standardizing the equipment and systems that make up our first, middle, and last mile facilities. We are a passionate group of innovators, engineers, and business leaders dedicated to reducing the variability and complacency in our current logistics systems. Our team thrives on collaboration, continuous learning, and the shared vision of developing technologies to bring innovation and scalability back to our automation equipment.

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of tooling for automation equipment.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Schedule

Location: USA, TX, Austin - 151,200.00 - 204,600.00 USD annually
USA, VA, Arlington - 151,200.00 - 204,600.00 USD annually
USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually