Senior Product Manager - Technical

About the role

Mastercard is a global technology company in the payments industry, connecting and powering an inclusive digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. With connections across more than 210 countries and territories, Mastercard builds a sustainable world that unlocks priceless possibilities for all. The Services Access team is looking for a Program Manager - Technical to drive customer experience strategy forward by consistently innovating and problem‑solving.

Responsibilities

• Meet with product managers to discuss and elicit needs, translating them into features, user stories, and technical stories.
• Facilitate story mapping sessions, enabling product managers to visualize and prioritize work.
• Actively groom and prioritize the product backlog, ensuring work is ready for the Dev teams.
• Facilitate backlog grooming sessions, articulating the what and why of each user story, enabling the dev team to define the how.
• Create features and stories aligning with product increments that are individually testable and shippable.

Requirements

• Experience as a business analyst managing work across multiple squads.
• Extensive experience leveraging agile tools (JIRA, ALM, Kanban) to facilitate agile ceremonies.
• Proven success in systems architecture/design, managing complex projects, scoping multiple work‑streams, and working across multiple teams/geographies.
• Relevant experience in requirements gathering, specifically user story creation, and relationship building with business clients.
• Skilled at collaborating with team members to ideate appropriate design solutions.
• Strong writing and verbal communication skills; able to communicate vision and roadmap effectively to a wide variety of stakeholders.
• Always look for potential solutions to solve problems.

Qualifications

BS or MS in Computer Science.

Skills

• Certified Product Owner (CPO).
• Experience facilitating Agile workshops geared toward feature definition and prioritization.
• Experience leveraging story mapping to define business value increments and breaking stories down to their smallest value increment.
• Experience breaking stories down into 1‑2 increments, enabling CI/CD principles.

Benefits

• Insurance (medical, prescription drug, dental, vision, disability, life).
• Flexible spending account and health savings account.
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave).
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro‑rated based on date of hire.
• 10 annual paid U.S. observed holidays.
• 401k with a best‑in‑class company match.