Senior Product Manager, Technical, Amazon Search

About the role

The Search Customer Experience team is responsible for the customer-facing features, information, and look & feel of search results on desktop, tablet, and mobile devices globally. Our team lives within the Search Organization where we launch new products and innovation on a daily basis. We leverage sophisticated AI, machine learning, data mining, and big data technologies to help customers discover the right products. We run usability studies and obsessively read customer feedback to improve our search experience. Within Amazon broadly we partner with category teams such as Apparel, Consumer Electronics, Books, and Grocery as well as key business partners such as Advertising, Rufus, Alexa, and Video Shopping. Within Search we partner with the teams that power search relevance, query understanding, browse, and product recommendations.

Responsibilities

• Define the CX vision, develop an actionable product roadmap, and coordinate with tech, science, infrastructure, and UX teams to rapidly experiment and implement solutions.
• Work with global teams - both internal Search customers, and external tech partners, to identify and prioritize needs, able to effectively influence up and across the organization, and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love.
• Experience managing customer facing technical products and guiding cross-functional teams through influence versus direct management are preferred.
• This is a highly visible position that will interact with many teams in Search and Retail.

Requirements

We are looking for a Senior Product Manager-Technical to own a key customer facing experience that provides shopping guidance to customers throughout their shopping mission on search. You will define the CX vision, develop an actionable product roadmap, and coordinate with tech, science, infrastructure, and UX teams to rapidly experiment and implement solutions. Candidates should have experience working in a fast paced environment, have strong bias for action, and be comfortable driving clarity from ambiguity. You will work with global teams - both internal Search customers, and external tech partners, to identify and prioritize needs, able to effectively influence up and across the organization, and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love.

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience owning feature delivery and tradeoffs of a product