Senior Product Manager (Sustainment)
Job Summary
Moultrie is seeking a Senior Product Manager, Camera Retention and Lifecycle to oversee the sustainability and lifecycle strategy for every Moultrie camera generation in the field. This role requires ownership of the fleet, prioritization of fixes and improvements, and strategic planning for end-of-life.
Job Responsibilities
Own the shipped camera fleet
Own the sustainment roadmap across shipped camera generations — fixes, improvements, and compatibility updates, ranked by customer impact and business risk
Prioritize customer-reported defects and field issues across the active fleet, from first report to shipped fix; work with Engineering to scope fixes and with Customer Success on customer communication
Analyze field data, warranty claims, and support trends to catch emerging issues before they spread
Shape strategy and lifecycle plans
Develop the sustainment strategy for the shipped camera fleet; assist in developing the strategy for the broader camera line
Strategically plan the lifecycle of every camera generation — including how and when to EOLO
Own EOL planning and communication for aging generations; coordinate with Customer Success and Marketing on transition plans that keep long-time customers on the Moultrie platform
Feed lessons from the field back to New Product Development so the next generation doesn't repeat the last one's mistakes
Protect production and compatibility
Partner with Engineering and Operations to identify parts nearing end-of-life; drive re-qualification or redesign before a dying part stops production or strands field support
Partner with Compliance on certification renewals and regulatory requirements (FCC, IC, CE) for products still in market, if necessary
Communicate and enable
Represent the customer who already owns our gear in cross-functional planning
Proactively communicate progress, decisions, impediments, and risks to management and stakeholders
Prepare materials that help Customer Success and Marketing communicate fixes, updates, and transitions to customers
Grow the team
May manage one or more Product Managers or Product Owners — understand their career goals, tailor assignments, mentor, and give straight performance feedback
Write job descriptions for open roles, prepare hiring briefs, actively recruit, and carry a strong voice in hire / no-hire decisions
Help audit the team's mechanisms — templates, checklists, and processes — and adjust what isn't working
How Success Is Measured
Retention of customers on aging camera generations — clean transitions keep them in the Moultrie family instead of sending them to a competitor
NPS of shipped cameras
Fleet health — warranty costs and support ticket trends bend down, not up
Job Requirements
Bachelor's degree in Engineering, Business, or a related field (or 5+ years of professional work experience)
5+ years in product management, including ownership of one or more major products through their full lifecycle: maintenance, obsolescence, and end-of-life
A track record of developing product strategy — not just executing someone else's
Strong analytical skills — you've used field, warranty, or support data to drive prioritization calls
Excellent written, verbal, and interpersonal skills; clear cross-functional communication across Engineering, Supply Chain, Quality, and Customer Success
Experience mentoring or managing Product Managers or Product Owners
Highly organized and detail oriented
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint, etc.)
Experience with connected hardware or IoT products, including firmware and backend compatibility across device generations
A background in, and product knowledge of, the hunting, fishing, or outdoor sporting goods market