Senior Product Manager - Seller Experience

About the role

StubHub is on a mission to redefine the live event experience on a global scale. The Senior Product Manager will lead the development of next-generation technologies and innovative, impactful features for the Seller Experience and Post-Purchase org. This role involves managing the end-to-end seller experience, from listing tickets to resolving disputes, and evolving seller incentives and policies.

Responsibilities

• Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
• Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
• Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
• Refined and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives.
• Increase enforcement effectiveness by improving issue detection and collections flows – raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
• Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
• Champion a culture that moves fast responsibly – shipping iteratively while safeguarding marketplace trust and the bottom line.
• Aid with building and developing a more mature seller experience organization.

Requirements

6+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems. Shipped scaled, enterprise products, with highly technical foundational, platform-like services. Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience. Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops. Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments.

Qualifications

Preferred Qualifications: Experience in AI/Automation, familiarity with e-commerce platforms, and a background in policy design and enforcement.

Skills

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Experience with data analysis and reporting tools
• Ability to work effectively in a cross-functional team environment
• Experience with agile methodologies and product development processes

Benefits

Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.

Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.

Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.