Senior Product Manager (Project Hire)

About the role

Our team creates world-class immersive digital experiences for Disney's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest and Cast experience for all technology & digital-led initiatives across Attractions & Entertainment, Food & Beverage, Resorts & Transportation, PhotoPass and Merchandise lines of business, which includes Room and Tickets eCommerce and products such as Hey Disney!, MagicBand+, Disney Genie and Disney Genie+.

The Senior Product Manager manages the strategic direction of technology and digital experience for the Disney Cruise Line business, reporting to the Senior Manager of Product Management. This is a project position with an expected assignment length of 28 months.

Key areas of focus

• Working with multiple products, teams, and interdisciplinary leaders in areas such as line of business Marketing, Sales, Technology, Operations, Project Management, Design, and Analytics to bring strategies to market that support business opportunities and enhance the digital Guest experience and increase online conversions and revenue.
• Developing product strategies and implementation of capabilities and tactics that align with strategic priorities, key performance indicators, and objectives & key results as defined by the business and our Technology & Digital organization.
• Monitoring business and digital trends, Guest behaviors and expectations, emerging technologies and competitive intelligence to establish and prioritize the digital roadmap.
• Cultivating a strong understanding of key performance indicators and regularly analyzing weekly reports to detect trends and identify opportunities for enhancing digital performance.

Responsibilities

• Gather requirements for all aspects of a project, collaborating with all impacted teams including creative and technology for agreement.
• Drive implementation of a business digital and technology roadmap by ensuring development teams understand product goals and priority.
• Document features by translating product concepts into user stories, epics and other appropriate product deliverables (e.g., project briefs, scope/requirement documents, Guest prioritized needs, etc.)
• Serve as primary representative for product management in all daily activities related to the roll-out of a product/enhancement, acting as an important resource for the team and escalating to leadership.
• Support defect triage activities by working with technical, creative and production teams to identify cause through resolution, providing support and escalation for blockers/impediments.
• Communicate with partners of multiple levels across Digital & Technology and the broader Disney organization through several mediums (e.g., presentations, email, formal/informal meetings).

Requirements

• Minimum 5+ years of product management experience in digital customer experience for a global or national brand(s), working with technology, design, project management, business and user experience teams.
• 5+ years' experience in the digital industry.
• Lead others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
• Ability to use hard data to form assumptions and develop business cases.
• Experience presenting on Product performance and success of programs.
• Ability to think strategically and guide ideas into action with a willingness to take personal initiative.
• Experience collaborating with and achieving results through partnerships with others and the capability to interact within all leadership levels.
• Experience identifying technical, user and business issues in an organization.
• Experience with Agile software development methodology.
• Consumer digital commerce platform experience is preferred but not required.

Preferred qualifications

• Entrepreneurial mindset, proactive thinker with the ability to thrive in an often ambiguous, fast-paced environment.
• Strong analytical and financial skills.
• Experience with innovative and emerging technologies.

Education

Bachelor's Degree and/or equivalent experience.

Pay

The hiring range for this position in Orlando, FL is $137,200.00–$184,000.00 per year. The base pay offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Schedule

Project position with an expected assignment length of 28 months.