Senior Product Manager, Order Management Systems
ACV Auctions · Buffalo, NY · 1 mo ago
RemoteRemoteOTHRFull-time
We need to output HTML fragment with sections: About the role? Actually we have "Who we are" and "Who are we looking for" and "What you will do" and "What you should have". Also benefits are described in "Who we are" (multiple medical plans etc). Also compensation is mentioned but not specific range; they say compensation range listed in Job Details section at bottom (not provided). Since no actual compensation numbers, we should not create Pay section because no specific content. Benefits we have details, so we can include Benefits section. Schedule not mentioned, so omit. Pay omitted.
We need headings: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to appropriate headings. "Who we are" could be About the role? Actually "About the role" is typical. But we have "Who we are" describing company. Could be About the role? Might be better to use "About the role" for company overview. Then "Who are we looking for" could be Responsibilities? Actually that's more about role overview. But we have separate "What you will do" (Responsibilities) and "What you should have" (Requirements/Qualifications). So we can structure:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to appropriate headings. "Who we are" could be About the role? Actually "About the role" is typical. But we have "Who we are" describing company. Could be About the role? Might be better to use "About the role" for company overview. Then "Who are we looking for" could be Responsibilities? Actually that's more about role overview. But we have separate "What you will do" (Responsibilities) and "What you should have" (Requirements/Qualifications). So we can structure:
About the role
-> company description (Who we are) plus maybe mission.
Responsibilities
-> What you will do (list of duties). Use - .
Requirements
-> What you should have (list of qualifications). Could split into Requirements and Qualifications but we can combine. Use - .
Benefits
-> benefits list from Who we are.
We must not repeat job title as heading. No Job ID.
We must preserve all substantive information. Need to include details like multiple medical plans, company-sponsored disability, life insurance, optional benefits, PTO details, ESPP, 401(k). Also mention values? Could include maybe not needed but could be part of About the role. Values are substantive; we could include them in About the role as a paragraph.
We must remove boilerplate: EEO, equal-opportunity, scam-warning, privacy notice, immigration sponsorship note? The note "No immigration or work visa sponsorship provided for this position." is maybe considered boilerplate? It's a specific statement but could be considered legal. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. That includes legal statements. So we should remove that line. Also "Compensation: The compensation range for this position is listed in the 'Job Details' section..." is also boilerplate? It's about compensation but no actual range; we should not create Pay section. So we can omit that sentence.
We must not invent or summarize away detail. Keep all specifics.
Let's extract details:
Who we are paragraph:
"ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:Multiple medical plans including a high deductible, low cost health planCompany-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life InsuranceComprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness InsuranceGenerous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulationEmployee Stock Purchase Program with additional opportunities to earn stock in the CompanyRetirement planning through the Company’s 401(k)"
We need to format that nicely, maybe as a paragraph then a list for benefits.
Benefits list:
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
Now "Who are we looking for:" paragraph: "We’re hiring a Product Manager to lead our Order Management Systems platform, with a focus on ensuring orders flow accurately and reliably from capture through financial settlement, while powering the internal tools and event streams that the rest of the business depends on."
That could be part of About the role or Responsibilities. We'll keep it in About the role as overview.
Then "As a Product Manager for our Order Management Systems team you will sit at the intersection of: ..." That's responsibilities.
But we have a separate "What you will do:" section with many bullet-like sentences. We'll turn those into - .
Let's list responsibilities from "What you will do:":
- Own the OMS platform end to end the financial aggregation layer feeding NetSuite settlement and accounting, the internal order management tools used by ops teammates, and the event producers that notify downstream teams of completed transactions and orders.
- Lead as the connective tissue between Engineering, Finance, Internal Operations, and the downstream product teams that consume order and transaction events.
- Partner with engineering and Finance to define settlement, reconciliation, and revenue recognition flows that are accurate, auditable, and aligned to financial close timing requirements.
- Partner with engineering to define event schemas, delivery guarantees, and integration contracts that upstream and downstream teams can depend on
- Define and own platform SLAs order throughput, event delivery latency, settlement accuracy, and reconciliation completeness and hold the team accountable to them as if internal customers were paying customers.
- Employ a hypothesis-driven approach to internal ops tooling investments, converting ambiguity and assumptions into a clear framework for validation via structured rollouts, ops user feedback, and operational metrics.
- Ensure data quality and reliability across the transactional layer, including idempotency, reconciliation, event replay, and recovery from upstream or downstream failure.
- Translate complex transactional flows spanning order capture, settlement, and event distribution into actionable insights that drive product prioritization and unblock internal customers.
- Improve operational throughput and reduce manual work for ops teammates by identifying high-leverage workflow improvements in the OMS surface and prioritizing them against platform and integration investments.
- Guide product strategy by evaluating and clearly communicating critical trade-offs between system complexity, time-to-market, and operational or financial risk (e.g., strict consistency vs. throughput, generic event contracts vs. consumer-specific ones)
- Set own and defend the 6–12 month roadmap across Order Management, ERP/Settlement integration, and Event Orchestration.
- Act as the domain authority for order-to-settlement across teams, making architecture and sequencing calls that set precedent for OMS and the squads that consume its events.
- Articulate and advocate for platform strategy, roadmap, and business outcomes to executive leadership to secure buy-in and alignment.
Now "What you should have:" list:
- 6+ years Product Management experience, ideally including time on a platform, financial systems, or order management product area. Auto-tech industry experience is a plus.
- Demonstrated ownership of a product line or multiteam domain, where you set the strategy that other teams executed against
- Evidence of org-level influence L lead a 0-to-1 or a major platform re-architecture at scale (typo: "L lead"? We'll keep as is)
- Experience owning order management, financial settlement, or transactional platform product areas, including ERP integration (NetSuite a strong plus), event-driven architectures, and internal operations tooling.
- Strong understanding of transactional system hygiene, including idempotency, reconciliation, event delivery semantics (at-least-once vs. exactly-once), data lineage, and the processes required to maintain trusted, auditable financial and operational data flows.
- Demonstrated success in identifying and implementing automation or system improvements that reduce manual ops effort, accelerate financial close, or improve event reliability for downstream consumers.
- Proven track record of leading the end-to-end delivery of complex, technical platform products, from ideation through to launch and iteration, consistently driving measurable business impact for internal customers (Finance, Ops, downstream product teams).
- Ability to drive product strategy by translating complex transactional and financial flows into actionable insights, which requires a strong quantitative toolkit including hands-on proficiency in SQL, structured rollout and validation design, and a deep understanding of platform metrics architecture (throughput, latency, error rates, reconciliation accuracy).
- Experience working cross-functionally with engineering teams and with non-engineering internal customers such as Finance and Operations.
- Agile experience and release planning prioritization skills
- Presentation skills - Ability to simplify complex transactional systems and financial flows for non-technical stakeholders
- Proven mentorship of other PMs, including setting product craft standards; formal or dotted-line people leadership a strong plus.
- Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Finance, Information Systems, or similar). Advanced degrees are a plus.
We could split into Requirements and Qualifications but we can just have one section "Requirements". The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to use Requirements for the list, and maybe Skills for some? But we can keep simple: one Requirements section containing all.
We must not create sections with filler. So we will have About the role, Responsibilities, Requirements, Benefits.
Now we need to output HTML fragment only.
Let's craft:
About the role
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave
Requirements
-> What you should have (list of qualifications). Could split into Requirements and Qualifications but we can combine. Use- .
Benefits
-> benefits list from Who we are. We must not repeat job title as heading. No Job ID. We must preserve all substantive information. Need to include details like multiple medical plans, company-sponsored disability, life insurance, optional benefits, PTO details, ESPP, 401(k). Also mention values? Could include maybe not needed but could be part of About the role. Values are substantive; we could include them in About the role as a paragraph. We must remove boilerplate: EEO, equal-opportunity, scam-warning, privacy notice, immigration sponsorship note? The note "No immigration or work visa sponsorship provided for this position." is maybe considered boilerplate? It's a specific statement but could be considered legal. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. That includes legal statements. So we should remove that line. Also "Compensation: The compensation range for this position is listed in the 'Job Details' section..." is also boilerplate? It's about compensation but no actual range; we should not create Pay section. So we can omit that sentence. We must not invent or summarize away detail. Keep all specifics. Let's extract details: Who we are paragraph: "ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:Multiple medical plans including a high deductible, low cost health planCompany-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life InsuranceComprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness InsuranceGenerous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulationEmployee Stock Purchase Program with additional opportunities to earn stock in the CompanyRetirement planning through the Company’s 401(k)" We need to format that nicely, maybe as a paragraph then a list for benefits. Benefits list: - Multiple medical plans including a high deductible, low cost health plan - Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance - Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance - Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation - Employee Stock Purchase Program with additional opportunities to earn stock in the Company - Retirement planning through the Company’s 401(k) Now "Who are we looking for:" paragraph: "We’re hiring a Product Manager to lead our Order Management Systems platform, with a focus on ensuring orders flow accurately and reliably from capture through financial settlement, while powering the internal tools and event streams that the rest of the business depends on." That could be part of About the role or Responsibilities. We'll keep it in About the role as overview. Then "As a Product Manager for our Order Management Systems team you will sit at the intersection of: ..." That's responsibilities. But we have a separate "What you will do:" section with many bullet-like sentences. We'll turn those into- .
Let's list responsibilities from "What you will do:":
- Own the OMS platform end to end the financial aggregation layer feeding NetSuite settlement and accounting, the internal order management tools used by ops teammates, and the event producers that notify downstream teams of completed transactions and orders.
- Lead as the connective tissue between Engineering, Finance, Internal Operations, and the downstream product teams that consume order and transaction events.
- Partner with engineering and Finance to define settlement, reconciliation, and revenue recognition flows that are accurate, auditable, and aligned to financial close timing requirements.
- Partner with engineering to define event schemas, delivery guarantees, and integration contracts that upstream and downstream teams can depend on
- Define and own platform SLAs order throughput, event delivery latency, settlement accuracy, and reconciliation completeness and hold the team accountable to them as if internal customers were paying customers.
- Employ a hypothesis-driven approach to internal ops tooling investments, converting ambiguity and assumptions into a clear framework for validation via structured rollouts, ops user feedback, and operational metrics.
- Ensure data quality and reliability across the transactional layer, including idempotency, reconciliation, event replay, and recovery from upstream or downstream failure.
- Translate complex transactional flows spanning order capture, settlement, and event distribution into actionable insights that drive product prioritization and unblock internal customers.
- Improve operational throughput and reduce manual work for ops teammates by identifying high-leverage workflow improvements in the OMS surface and prioritizing them against platform and integration investments.
- Guide product strategy by evaluating and clearly communicating critical trade-offs between system complexity, time-to-market, and operational or financial risk (e.g., strict consistency vs. throughput, generic event contracts vs. consumer-specific ones)
- Set own and defend the 6–12 month roadmap across Order Management, ERP/Settlement integration, and Event Orchestration.
- Act as the domain authority for order-to-settlement across teams, making architecture and sequencing calls that set precedent for OMS and the squads that consume its events.
- Articulate and advocate for platform strategy, roadmap, and business outcomes to executive leadership to secure buy-in and alignment.
Now "What you should have:" list:
- 6+ years Product Management experience, ideally including time on a platform, financial systems, or order management product area. Auto-tech industry experience is a plus.
- Demonstrated ownership of a product line or multiteam domain, where you set the strategy that other teams executed against
- Evidence of org-level influence L lead a 0-to-1 or a major platform re-architecture at scale (typo: "L lead"? We'll keep as is)
- Experience owning order management, financial settlement, or transactional platform product areas, including ERP integration (NetSuite a strong plus), event-driven architectures, and internal operations tooling.
- Strong understanding of transactional system hygiene, including idempotency, reconciliation, event delivery semantics (at-least-once vs. exactly-once), data lineage, and the processes required to maintain trusted, auditable financial and operational data flows.
- Demonstrated success in identifying and implementing automation or system improvements that reduce manual ops effort, accelerate financial close, or improve event reliability for downstream consumers.
- Proven track record of leading the end-to-end delivery of complex, technical platform products, from ideation through to launch and iteration, consistently driving measurable business impact for internal customers (Finance, Ops, downstream product teams).
- Ability to drive product strategy by translating complex transactional and financial flows into actionable insights, which requires a strong quantitative toolkit including hands-on proficiency in SQL, structured rollout and validation design, and a deep understanding of platform metrics architecture (throughput, latency, error rates, reconciliation accuracy).
- Experience working cross-functionally with engineering teams and with non-engineering internal customers such as Finance and Operations.
- Agile experience and release planning prioritization skills
- Presentation skills - Ability to simplify complex transactional systems and financial flows for non-technical stakeholders
- Proven mentorship of other PMs, including setting product craft standards; formal or dotted-line people leadership a strong plus.
- Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Finance, Information Systems, or similar). Advanced degrees are a plus.
We could split into Requirements and Qualifications but we can just have one section "Requirements". The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to use Requirements for the list, and maybe Skills for some? But we can keep simple: one Requirements section containing all.
We must not create sections with filler. So we will have About the role, Responsibilities, Requirements, Benefits.
Now we need to output HTML fragment only.
Let's craft:
About the role
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave
- .
Let's list responsibilities from "What you will do:":
- Own the OMS platform end to end the financial aggregation layer feeding NetSuite settlement and accounting, the internal order management tools used by ops teammates, and the event producers that notify downstream teams of completed transactions and orders.
- Lead as the connective tissue between Engineering, Finance, Internal Operations, and the downstream product teams that consume order and transaction events.
- Partner with engineering and Finance to define settlement, reconciliation, and revenue recognition flows that are accurate, auditable, and aligned to financial close timing requirements.
- Partner with engineering to define event schemas, delivery guarantees, and integration contracts that upstream and downstream teams can depend on
- Define and own platform SLAs order throughput, event delivery latency, settlement accuracy, and reconciliation completeness and hold the team accountable to them as if internal customers were paying customers.
- Employ a hypothesis-driven approach to internal ops tooling investments, converting ambiguity and assumptions into a clear framework for validation via structured rollouts, ops user feedback, and operational metrics.
- Ensure data quality and reliability across the transactional layer, including idempotency, reconciliation, event replay, and recovery from upstream or downstream failure.
- Translate complex transactional flows spanning order capture, settlement, and event distribution into actionable insights that drive product prioritization and unblock internal customers.
- Improve operational throughput and reduce manual work for ops teammates by identifying high-leverage workflow improvements in the OMS surface and prioritizing them against platform and integration investments.
- Guide product strategy by evaluating and clearly communicating critical trade-offs between system complexity, time-to-market, and operational or financial risk (e.g., strict consistency vs. throughput, generic event contracts vs. consumer-specific ones)
- Set own and defend the 6–12 month roadmap across Order Management, ERP/Settlement integration, and Event Orchestration.
- Act as the domain authority for order-to-settlement across teams, making architecture and sequencing calls that set precedent for OMS and the squads that consume its events.
- Articulate and advocate for platform strategy, roadmap, and business outcomes to executive leadership to secure buy-in and alignment.
Now "What you should have:" list:
- 6+ years Product Management experience, ideally including time on a platform, financial systems, or order management product area. Auto-tech industry experience is a plus.
- Demonstrated ownership of a product line or multiteam domain, where you set the strategy that other teams executed against
- Evidence of org-level influence L lead a 0-to-1 or a major platform re-architecture at scale (typo: "L lead"? We'll keep as is)
- Experience owning order management, financial settlement, or transactional platform product areas, including ERP integration (NetSuite a strong plus), event-driven architectures, and internal operations tooling.
- Strong understanding of transactional system hygiene, including idempotency, reconciliation, event delivery semantics (at-least-once vs. exactly-once), data lineage, and the processes required to maintain trusted, auditable financial and operational data flows.
- Demonstrated success in identifying and implementing automation or system improvements that reduce manual ops effort, accelerate financial close, or improve event reliability for downstream consumers.
- Proven track record of leading the end-to-end delivery of complex, technical platform products, from ideation through to launch and iteration, consistently driving measurable business impact for internal customers (Finance, Ops, downstream product teams).
- Ability to drive product strategy by translating complex transactional and financial flows into actionable insights, which requires a strong quantitative toolkit including hands-on proficiency in SQL, structured rollout and validation design, and a deep understanding of platform metrics architecture (throughput, latency, error rates, reconciliation accuracy).
- Experience working cross-functionally with engineering teams and with non-engineering internal customers such as Finance and Operations.
- Agile experience and release planning prioritization skills
- Presentation skills - Ability to simplify complex transactional systems and financial flows for non-technical stakeholders
- Proven mentorship of other PMs, including setting product craft standards; formal or dotted-line people leadership a strong plus.
- Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Finance, Information Systems, or similar). Advanced degrees are a plus.
We could split into Requirements and Qualifications but we can just have one section "Requirements". The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to use Requirements for the list, and maybe Skills for some? But we can keep simple: one Requirements section containing all.
We must not create sections with filler. So we will have About the role, Responsibilities, Requirements, Benefits.
Now we need to output HTML fragment only.
Let's craft: