Senior Product Manager, Member Growth

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health care. We build platforms that make support accessible, personal, and integrated into everyday life, reaching over 170 million people worldwide. This role focuses on scaling the impact of our specialty care programs through strategic acquisition and activation efforts.

Responsibilities

• Define and own growth KPIs for acquisition and activation, ensuring they align with both business and clinical objectives.
• Identify, prioritize, and test growth levers across the member journey, with a particular emphasis on higher-acuity members.
• Build and maintain a continuous experimentation roadmap, collaborating with various teams to design and execute ethical, clinically sound experiments.
• Organize cross-functional teams to develop and improve member-facing experiences and internal workflows that enhance care engagement.
• Conduct market analysis to identify and implement strategies for reaching diverse populations.
• Leverage data to guide product decisions, measure effectiveness, and continuously refine strategies.
• Create high-quality documentation and artifacts to ensure clarity and alignment within the organization.
• Guide the product development lifecycle, optimizing processes and rituals to foster a high-velocity, continuous improvement culture.

What Success Looks Like in This Role

• Meet or exceed targets for specialty care utilization and revenue.
• A clear, data-informed growth roadmap that integrates clinical priorities with measurable engagement and retention improvements.
• A cohesive team culture focused on high-velocity experimentation and continuous improvement.
• Your work significantly contributes to both member outcomes and business impact while maintaining high standards of care quality.

Qualifications

• 5+ years of consumer-facing product management experience, with a proven track record of driving user growth.
• Strong analytical skills and experience with data-driven decision-making.
• Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
• Experience working with cross-channel customer marketing platforms and A/B testing tools.
• Exceptional communication, organizational, and collaboration skills.
• Passion for mental health and a commitment to improving access to care.
• Ability to thrive in a fast-paced environment.