Senior Product Manager, Member Experience

Responsibilities

• Contribute to the member experience product roadmap, aligning with leadership and partners
• Collaborate with Product, Design, and Engineering to prioritize and deliver on solutions
• Define and track metrics for product success and member experience improvements
• Create measurement plans and reports for new features, employing a data-informed approach
• Conduct research to identify opportunities for enhancing member experience with data insights
• Engage in continuous discovery and user feedback to refine member experience
• Foster collaboration among stakeholders across Product, Marketing, and Operations

Qualifications

• 5-7 years experience as a product manager in healthcare for digital consumer or B2B2C experiences
• Experience utilizing quantitative and qualitative insights for product decisions
• Familiarity with contact centers and performance metrics
• Expertise in managing backlogs and breaking down goals into actionable tasks
• Proficiency with product, design, and project management tools such as Jira and Figma
• Experience with analytics tools like Google Analytics and Tableau
• Bachelor's degree in Engineering, Computer Science, Business, or Analytics