Senior Product Manager- Marketplace

About the role

This role manages a portfolio of SaaS products, focusing on driving user engagement, satisfaction, and long-term retention. Your role involves overseeing product development from ideation to execution, collaborating with cross-functional teams to deliver high-impact products that foster customer loyalty and contribute to business growth.

Responsibilities

• Hands-on experience with building B2B SaaS integration leveraging APIs and managing partner relationships.
• Experience scaling partner ecosystems to drive measurable business impact, with a focus on marketplace ecosystems and partner experience and extensibility.
• Define and execute customer-centric product strategies, focusing on user engagement, satisfaction, and retention.
• Help PMs establish long-term strategies, success metrics, and competitive intelligence within their product areas.
• Build business cases for product initiatives, ensuring alignment with customer needs and market trends.
• Monitor product performance and adjust strategies based on feedback and market opportunities.
• Oversee the product lifecycle, ensuring timely delivery of solutions and addressing roadblocks and risks.
• Collaborate with Engineering and Design leadership on timelines, vision, and risks.
• Drive transparency, collaboration, and idea validation within the team to ensure alignment on product direction.
• Identify customer pain points and emerging trends to drive product improvements and innovation.
• Foster a data-driven, experimentation-driven culture to continuously improve product offerings.
• Promote adoption of new technologies (AI, automation) to enhance product capabilities and customer value.
• Partner with Sales, Marketing, and Customer Success to ensure alignment of product strategies with business goals.
• Report on product progress and adjust strategies based on business trends and customer insights.
• Promote a collaborative culture across teams, ensuring alignment on objectives and successful product delivery.
• Support the professional development of PMs and cultivate data-driven decision-making.

Requirements

• BS degree or higher in related field.
• 8+ years of experience in product management.
• Proven success in developing product vision and strategy, working backward from the customer.
• Strong track record of guiding a product's lifecycle through strategic thinking and creative problem-solving.
• Strong business acumen with the ability to relate product metrics to business outcomes.
• Able to successfully interface with stakeholders (technical and non-technical) at all levels, with exceptional communication and presentation skills.
• Experience collaborating with Sales, Marketing, and Customer Success teams to ensure alignment on customer-focused product strategies.
• Excellent analytical, organizational, written, and oral communication skills.
• Able to manage competing priorities and align multiple areas of the business around common goals.
• Demonstrated ability to influence senior leaders and secure buy-in on product strategies.
• Experience reporting on progress in business reviews and surfacing necessary adjustments based on data insights.
• Strong problem-solving skills, adaptability to change, and a willingness to learn in a fast-paced environment.
• A strong sense of curiosity, with a passion for innovation, continuous learning, and staying ahead of industry trends.