Senior Product Manager, Business Marketplace

About the role

The Senior Product Manager, Marketplaces is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder. Every product at T-Mobile is created to achieve specific business results, and this role owns accountability for T-Mobile’s internal and external products, platforms, services, and experiences that deliver on those results. The role identifies customer problems and unmet needs, assesses technical feasibility and business objectives, secures funding, and leads cross-functional teams and stakeholders to deliver solutions. The Senior Product Manager, Marketplaces champions customer solutions on T-Mobile’s Business Marketplace platform, including selecting and onboarding vendor solutions that address customer challenges.

Responsibilities

• Own product end-to-end for complex or cross-platform solutions, including creating, managing, maintaining, and communicating product vision and roadmap.
• Identify target customers and design end-user research; partner with business and stakeholders to understand current experiences and identify opportunities.
• Conduct quantitative and qualitative analysis to uncover product innovation opportunities or root causes of issues; work with data scientists to extract meaningful insights.
• Perform cost-benefit, ROI, NPV, and competitive analyses to support decision-making; secure and maintain product funding through enterprise processes.
• Anticipate industry trends and assess their impact on products and customers; incorporate findings into product strategy.
• Communicate and influence ideas at VP level and below; deliver product presentations and ad hoc analyses to executive management on request.
• Influence product feature sets and positioning to improve customer experience and drive growth; assess partnerships and licensing opportunities with external third parties.
• Leverage customer insights to shape product vision, strategy, roadmap, and priorities; meet with customers to build empathy and understand needs.
• Create and maintain an active Voice of Customer feed; evangelize customer-first mindset internally and externally; test ideas with real customers.
• Translate strategy into detailed requirements and documentation; own and manage product backlog and priorities with business and technology partners.
• Scope and align prioritization based on business and customer impact; collaborate with architecture and development teams to factor technical debt and long-term investment into the roadmap.
• Ensure production defects are prioritized in the backlog; collaborate with stakeholders and teams to define and communicate release schedules.
• Generate and maintain dashboards and reports tracking product health and success metrics; conduct Product Quarterly Business Reviews and steering meetings.
• Run beta and pilot programs for early-stage products and platform capabilities; collaborate with advertising and PR to promote products.
• Support sales, marketing, and stakeholders with product knowledge and documentation; assist in platform development from strategy and architecture through deployment and support.
• Recognize and communicate technical challenges to stakeholders; make educated trade-off decisions with the team; ensure product quality and performance in production.
• Manage development of adoption tools and training materials; identify execution, operational, and organizational issues impeding product success and drive improvement plans.
• Build and maintain relationships with sales, commercial accounting, marketing, legal, go-to-market, finance, and external partners; develop relationships with customer groups.

Requirements

• Bachelor’s degree.
• 7+ years of relevant Product Management experience.
• Advanced understanding of customer experience.
• Experience launching products in the Government / Public Safety segment.

Qualifications

• Product Lifecycle Management experience delivering large and complex business/technology initiatives.
• Proven ability to communicate effectively and influence at Leadership level with a high degree of collaboration.
• Proven success directing matrixed resources and delivering software using Agile Scrum and other commonly used tools across multiple teams.
• Strong requirements elicitation and technical writing skills, including the ability to write concisely and clearly for different audiences.
• Strong analytical skills with demonstrated ability to identify, analyze, and synthesize product use data to drive decisions.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account and 401(k) with employee stock grants and employee stock purchase plan.
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually).
• Paid parental and family leave and family building benefits.
• Back-up care and enhanced family support, including childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability, voluntary AD&D, voluntary accident, voluntary life, voluntary disability, and voluntary long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance and access to commuter benefits.

Pay

Total Target Cash Earnings Opportunity: $145,920 – $263,280. National Base Pay Range: $121,600 – $219,400. Actual earnings may be higher or lower depending on performance and company results. Base pay varies by work location, qualifications, and experience. Incentive component reflects target performance; actual payouts may vary.