Senior Product Manager, Business Marketplace

About the role

The Senior Product Manager, Marketplaces is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder. Every product at T-Mobile is created to achieve specific business purposes or results. This role is ultimately accountable for T-Mobile’s internal and external products, platforms, services, and experiences that deliver those business outcomes. The Senior Product Manager identifies the intersection of customer problems and unmet needs, technical feasibility, and business objectives; secures funding; and leads cross-functional teams and key stakeholders to deliver against the opportunity.

Responsibilities

• Product Strategy & Roadmap
  • Own product end-to-end for complex or cross-platform solutions, including creating, managing, maintaining, and communicating product vision and roadmap.
  • Identify target customers and design and drive end-user product research.
  • Partner with business, internal/external stakeholders, and leadership to understand current customer experiences and identify areas of opportunity.
  • Conduct analysis of quantitative and qualitative data to identify product innovation opportunities or root causes of issues; assess opportunity size and impact.
  • Perform cost-benefit/ROI/NPV analysis, competitive product analysis, and secure/maintain product funding.
  • Anticipate industry trends and incorporate findings into the product process.
• Stakeholder Communication & Executive Engagement
  • Communicate, influence, and sell ideas at VP level and below; deliver product presentations and ad hoc analysis to executive management.
  • Influence product feature sets and positioning strategies to improve customer experience and drive growth.
  • Work with external third parties to assess partnerships and licensing opportunities.
  • Maintain current understanding of technology trends and assess their impact on the roadmap or innovation opportunities.
• Customer Insights & Voice of Customer
  • Leverage customer insights for product vision, strategy, and roadmap priorities.
  • Meet with customers to build deeper empathy and understand needs and priorities.
  • Create and foster an active Voice of Customer feed for self and team.
  • Evangelize and advocate for the customer internally and externally.
  • Test ideas with real customers to ensure desired benefits are delivered.
• Product Execution & Backlog Management
  • Translate product/platform strategy into detailed requirements and documentation.
  • Own and manage product backlog and priorities with business and technology partners.
  • Scope and align prioritization based on business and customer impact.
  • Collaborate with Architecture and Dev teams to factor technical debt and long-term investment into the roadmap.
  • Ensure existing production defects are prioritized for resolution.
  • Collaborate with stakeholders and Dev/Execution teams to create and communicate anticipated release schedules.
  • Generate and maintain dashboards and reports that track product health and success metrics.
  • Conduct Product Quarterly Business Reviews (QBRs) and Steering meetings.
• Product Performance & Operations
  • Run beta and pilot programs with early-stage products and platform capabilities.
  • Collaborate with advertising and public relations to promote products.
  • Support sales, marketing, and other teams with product knowledge and documentation.
  • Assist with overall execution from strategy and architecture through deployment and support.
  • Recognize and communicate technical challenges; make educated trade-off decisions.
  • Ensure product quality and performance in production; manage response to critical defects and communications.
  • Manage development of adoption tools and training materials.
  • Identify execution, operational, and organizational issues; drive improvement plans.
• Relationship & People, Professional Development
  • Collaborate with sales, commercial accounting, marketing, legal, go-to-market, finance, and external partners.
  • Develop positive working relationships with customer groups or representatives.
  • Maintain professional knowledge through workshops, publications, networks, and professional societies.

Requirements

• Bachelor’s degree.
• 7+ years of relevant Product Management experience.
• Advanced-level understanding of customer experience.
• Experience launching products in the Government/Public Safety segment.

Qualifications

• Product Lifecycle Management: Experience delivering large and complex business/technology initiatives.
• Communication: Proven ability to communicate effectively and collaboratively with leadership and stakeholders.
• Matrixed Leadership: Proven success directing matrixed resources and delivering software using Agile Scrum and other tools across multiple teams.
• Technical Writing: Strong requirements elicitation and writing skills; ability to write concisely and clearly for different audiences.
• Business Analytics: Strong analytical skills with demonstrated ability to identify, analyze, and synthesize product-use data to drive decisions.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with employee stock grants and employee stock purchase plan.
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family building benefits and back-up care.
• Enhanced family support and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability, voluntary AD&D, voluntary accident, voluntary life, voluntary disability, and voluntary long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Access to commuter benefits.

Pay

Total Target Cash Earnings Opportunity: $145,920 – $263,280. National Base Pay Range: $121,600 – $219,400. Actual earnings may be higher or lower depending on individual performance and company results. Pay is based on work location, qualifications, and experience.

Schedule

Travel is required.