Senior Product Manager, Lending

About the role

We are seeking a Senior Product Manager, Lending to join our Product team at Step and own the end-to-end development of our lending products. In this role, you will shape the lending roadmap to align with Step's broader business goals, operating at the intersection of customer experience, loan performance, underwriting, and partner ecosystems, and balancing growth, risk, and compliance as we scale.

Responsibilities

• Partner with leadership to refine Step's lending product vision and strategy, ensuring alignment with customer needs and business objectives
• Leverage analytics, user insights, and industry trends to identify high-impact features, optimizations, and experiments
• Work cross-functionally with design, engineering, data science, legal, compliance, operations, finance, and external lending partners to build, launch, and scale products
• Monitor key product metrics, measure impact, and iterate based on learnings to continuously enhance the customer experience
• Balance growth, risk, and compliance in product decisions, working closely with underwriting and credit teams to keep loan performance healthy as the portfolio scales
• Use AI tools to deliver better consumer lending experiences and business outcomes faster

Requirements

• 8+ years of product management experience, preferably in consumer fintech products
• A track record of scaling consumer lending products, from ideation to launch and growth
• Strong analytical skills, with experience using BigQuery, Looker, Mixpanel, or similar analytics tools
• Experience using AI tools day-to-day, with evidence of how they've made your work faster or better
• Exceptional written and verbal communication skills, with the ability to influence and align stakeholders
• Deep customer empathy and a passion for building products that deliver real value
• A proactive, outcome-oriented mindset with a bias for action — you act as an owner and move with urgency

Qualifications

• A background in software engineering or technical product management
• Prior experience at an early- or growth-stage startup

Skills

• Customer empathy and a passion for building products that deliver real value
• A proactive, outcome-oriented mindset with a bias for action — you act as an owner and move with urgency

Benefits

• Competitive compensation and stock options
• Generous medical, dental, vision, and company-paid life insurance
• A 401k plan with Safe Harbor company matching
• A flexible vacation policy and paid company holidays
• 12 weeks paid parental leave with flexible return to work
• A company-provided technology package

Pay

Competitive compensation and stock options

Schedule

Remote (US) or San Mateo, CA, with occasional travel for team offsites and key meetings

Reports to

Chief Product Officer

Education

Bachelor's degree or an equivalent combination of education, training, and experience