Senior Product Manager

About the role

Tria is seeking a Senior Product Manager/Health Policy SME with expertise in value-based care (VBC) models, healthcare payment transformation, and care delivery innovation. This role is part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions.

Responsibilities

• Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis.
• Maintain and enhance a Product roadmap and collaborate with the client on prioritization and capacity planning.
• Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind.
• Become an expert in the client’s regulations, policies, and systems.
• Work with the Product Manager, designers, the customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points.
• Conduct policy analysis toward developing and adapting business requirements.
• Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback.
• Work with sprint team to implement and accept user stories as defined.
• Work with the customer to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting).
• Develop Change Requests following change control policies and procedures established to monitor and control product vision.
• Become an expert in the client’s care delivery models, reimbursement structures, and policy frameworks supporting value-based care.
• Conduct policy and program analysis to support value-based care initiatives and translate them into product requirements.

Requirements

• Basic Requirements: Ability to successfully obtain a U.S. Federal Position of Trust clearance designation. Must reside in and be able to perform work in the United States. Must have lived in the United States for 3 of the last 5 years. A bachelor’s degree is required. 12 years of experience in software agile delivery working with working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.). 5+ years of total experience as a product owner, business analyst, product analyst, and experience supporting the capture of requirements and developing business process models. 3+ years of experience with healthcare IT programs, including working with value-based care models, alternative payment models (APMs), or population health initiatives.
• Additional Qualifications: Demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements. Demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders. Excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand. Comfort with ambiguity and a knack for bringing order to chaos. Experience helping new teams form and norm and the ability to help teams surface and resolve conflict in a healthy way. Experience working with public facing civic tech projects. Other government contract experience will be considered. Experience with Scaled Agile Framework (SAFe). Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM). Experience with business process modeling and developing business process flows and concepts of operation for complex systems. In-depth knowledge of value-based care frameworks, including accountable care organizations (ACOs), bundled payments, quality measurement, and population health management. Experience supporting payment reform initiatives, care coordination programs, or quality reporting systems. Familiarity with CMS innovation models, Medicare/Medicaid payment transformation, and healthcare quality programs is preferred.

Qualifications

• Must have a bachelor’s degree.
• Must have 12 years of experience in software agile delivery working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.).
• Must have 5+ years of total experience as a product owner, business analyst, product analyst, and experience supporting the capture of requirements and developing business process models.
• Must have 3+ years of experience with healthcare IT programs, including working with value-based care models, alternative payment models (APMs), or population health initiatives.
• Must have demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements.
• Must have demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders.
• Must have excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand.
• Must have comfort with ambiguity and a knack for bringing order to chaos.
• Must have experience helping new teams form and norm and the ability to help teams surface and resolve conflict in a healthy way.
• Must have experience working with public facing civic tech projects.
• Must have experience with Scaled Agile Framework (SAFe).
• Must have Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM).
• Must have experience with business process modeling and developing business process flows and concepts of operation for complex systems.
• Must have in-depth knowledge of value-based care frameworks, including accountable care organizations (ACOs), bundled payments, quality measurement, and population health management.
• Must have experience supporting payment reform initiatives, care coordination programs, or quality reporting systems.
• Must have familiarity with CMS innovation models, Medicare/Medicaid payment transformation, and healthcare quality programs.