Senior Product Manager, Lead Ingestion & Delivery

About the role

Realtor.com runs on infrastructure most consumers and agents never see: the pipeline that turns a raw inquiry into a delivered lead, and the backend systems that power agent tools, premium client accounts, and internal operations. Both are business-critical, both are technically deep, and both need a PM who can make architecture-level decisions, not just a roadmap.

This role covers one of two adjacent platform domains, depending on fit: Lead Ingestion & Delivery (the pipeline from consumer inquiry to verified, delivered contact) or Focus Fire Platform (the legacy backend behind agent tools, premium client accounts, and internal operations, on a phased migration path). In both cases, you're the product owner for infrastructure that clients and internal teams depend on daily, and you're expected to make prioritization calls with incomplete data, surface risk explicitly, and defend a technical roadmap against both engineering constraints and revenue pressure.

The right candidate has a strong systems mindset, is comfortable working deep in technical architecture (APIs, webhooks, data contracts), and has a track record of shipping or migrating reliable, scalable infrastructure with minimal disruption to live customers.

Responsibilities

• Own a Technical Domain End to End: Define product strategy for your domain: lead ingestion, validation, spam prevention, and multi-channel delivery, or the Focus Fire backend feature audit and migration.
• Partner closely with engineering on API and webhook design, system architecture, and data contracts, at a level of depth that lets you independently spot structural risk.
• Set and own measurable targets (SLAs, migration-cohort readiness, escalation volume) and drive the roadmap to hit them.
• Manage Legacy Complexity and Consolidation: Lead consolidation or migration efforts that unify fragmented legacy services into a single maintainable platform, sequenced as feature audit, thin-slice POC, and phased cutover.
• Resolve production issues (delivery failures, cross-system sync gaps, data-quality problems) through data-driven prioritization.
• Write briefs with explicit hypotheses, objectives, and key results for each phase of a migration or platform build-out.
• Customer and Internal Enablement: Build customer-facing or internal-facing documentation, integration guides, and technical references that let stakeholders self-serve.
• Translate client or internal team requirements (CRM integrations, account/billing workflows, delivery preferences) into clear product requirements.
• Partner with customer success, sales, or internal operations teams to represent their needs in the roadmap.
• Cross-functional Leadership: Serve as the primary product owner for a dedicated engineering team: sprint ceremonies, backlog, blockers.
• Collaborate with data, analytics, and operations teams to define success metrics and monitor system health in production.
• Communicate roadmap, tradeoffs, and status clearly to senior stakeholders and revenue leadership.

Requirements

• 8+ years of product management experience, with at least 2 years owning infrastructure, platform, data pipeline products, or backend migration products.
• Demonstrated ability to