Senior Product Manager, Lead Ingestion & Delivery

What You’ll Do

• Lead Ingestion and Validation
  • Own the product strategy for lead ingestion, defining how consumer inquiries are received, parsed, and validated across all entry points.
  • Drive spam lead identification and prevention initiatives, setting quality standards that protect client experience and revenue integrity.
  • Partner with engineering to maintain and evolve inquiry ingestion, ensuring reliability, scalability, and clear contracts for upstream systems.
• Lead Delivery
  • Define and own SLA targets for API (Webhook), email, and SMS lead delivery, and drive the roadmap to consistently meet them.
  • Work with engineering and Realtor clients to build and maintain CRM integrations across a range of customer systems, including support for custom formatters and varied data schemas.
  • Lead the consolidation of lead delivery infrastructure from multiple services into a unified, maintainable platform.
  • Identify and resolve delivery failures, routing gaps, and channel-level performance issues through data-driven prioritization.
• Customer Enablement
  • Create and maintain customer-facing onboarding documentation, integration guides, and technical references that enable clients to self-serve and go live faster.
  • Partner with customer success and sales to translate client delivery preferences and CRM requirements into clear product requirements.
  • Define the preferred delivery method framework, ensuring clients can configure and update their delivery preferences with minimal friction.
  • Identify and prioritize AI-first methodologies to improve customer onboarding, self-service capabilities, and streamline integration.
• Cross-functional Leadership
  • Serve as the primary product owner for a dedicated engineering team, running sprint ceremonies, maintaining a prioritized backlog, and removing blockers.
  • Collaborate with data, analytics, and operations teams to define success metrics and monitor pipeline health in production.
  • Communicate roadmap, tradeoffs, and delivery status clearly to senior stakeholders and revenue leadership.

What You’ll Bring

• 8+ years of product management experience, with at least 2 years owning infrastructure, platform, or data pipeline products.
• Bachelor’s degree or equivalent experience.
• Demonstrated ability to work closely with engineering on API and Webhook design, system architecture, and integration patterns.
• Experience defining and managing against SLAs in a production environment.
• Strong analytical skills, comfortable using data to diagnose delivery issues, prioritize work, and measure impact.
• Track record of successfully consolidating or migrating services with minimal disruption to internal and external customers.
• Excellent written communication skills, including experience producing technical documentation for external audiences.

Preferred

• Experience in real estate, proptech, or marketplace businesses.
• Familiarity with CRM systems and the integration patterns commonly used to connect them (webhooks, custom formatters).
• Background in spam detection, lead quality, or consumer data validation.