Senior Product Manager - Digital Self Service (Remote)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Senior Product Manager - Digital Self Services to help grow our company and ensure our mission is achieved! This role is work from home position and can be performed remotely anywhere in the continental US or in one of our corporate locations in Utah or Arizona. We Are Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we join together on the mission of progressing through technology. We believe in taking pride in our engineering, in the relentless pursuit of daily progress, and to bring others with you in your march to the future. We continuously experiment, fail fast, and constantly deliver. You Are A highly skilled technical product manager with a background in managing exceptional customer digital experience products. You have a passion for utilizing data to solve problems, innovate, and create products that delight our customers. You will have strong foundational product management skills and are a self starter. You are a strong communicator and are able to align your designer, engineering team, and stakeholders to deliver solutions on time. Your Day-to-day Demonstrated ability to solve difficult problems by bringing innovative solutionsUse sound judgement to assess risks & opportunities, then provide well-structured, data-informed, and written narrativesProven ability to engage with engineers, designers, peers, and company leaders in a constructive and collaborative relationshipDevelop and maintain a product roadmap by meeting with internal stakeholders and customers to continuously improve the post-approval customer experienceLead cross functional initiatives to identify business problems, mitigate risk, and validate proposed solutions through customer and market researchDefine use cases, features, requirements, and acceptance criteria that articulate desired product functionalityEstablish in partnership with dependent teams an iterative release schedule that delivers value and features to customers, on time and as promisedTest, measure, and iterate on existing product experiences — identifying friction points and driving incremental improvements grounded in dataManage stakeholder expectations and communicate timelines, blockers, successes, and failures in a clear mannerAnalyze performance of product featuresEstablish buy-in at all levels of the organization and maintain strong communication channels with various functional areas You'll Bring 5 to 7 years of experience in software Product ManagementExperience owning and managing post-approval or account management products in a consumer-facing digital environmentAbility to design and iterate on self-service experiences that reduce customer effort and increase autonomy across web and mobileExperience configuring or optimizing AI chatbot workflows to support self-service customer resolutionFamiliarity with financial services or fintech products — comfortable navigating payment flows, lease or loan lifecycle management, and the regulatory context that comes with themAbility to move from high-level strategy to detailed executionExceptional communication skills: listening, speaking, collaborating, and proven ability to write/present effectively to a variety of audiencesHigh-integrity and ambition to relentlessly pursue the best possible product and serviceDemonstrated ability to self-motivate, self-direct, and be flexible within a fast-paced environmentPassion and desire for innovating exciting new productsBachelor's degree or equivalent work experience You Might Also Have Payment or billing product experienceExperience with customer notification systems — push, email, or SMS triggers tied to account or payment eventsExperience in lease-to-own, BNPL, or other consumer lending / FinTech productsMobile & web-based product experienceRisk product experience We Offer Competitive Compensation; Eligible for STIFull Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental LeaveCompany Matched 401kPaid Time Off + Paid Holidays + Paid Volunteer HoursEmployee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)Employee Stock Purchase ProgramTuition ReimbursementCharitable Gift MatchingJob required equipment and services Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business. Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.