Senior Product Manager, Care Delivery

About the role

Thyme Care is seeking a Senior Product Manager to lead the evolution of Thyme Box, our mission-critical care management platform. This role will drive the transformation of Thyme Box from a workflow tool to an AI-native platform, ensuring the care team is more efficient and capable.

Responsibilities

• Drive the roadmap for Thyme Box, focusing on core care team surfaces such as work prioritization, tasking, communications, and documentation.
• Identify inefficiencies in workflows and implement improvements that enhance productivity and care team performance.
• Translate clinical and operational processes into actionable product requirements, ensuring they align with the needs of the care team.
• Develop and maintain AI-powered capabilities that support processes, automate documentation, and provide decision support, all while maintaining clinical safety and quality.
• Collaborate with engineering, service design, clinical leadership, and other teams to ensure workflows are effective and sustainable.
• Manage competing priorities and make transparent, defensible decisions about what to build, when, and how.
• Ensure the platform is reliable and stable, conducting bug triage and release coordination.
• Leverage AI to accelerate product development and refine the discovery, specifications, analysis, and prototyping process.

Requirements

• Significant experience owning complex, workflow-heavy software used by real operators in healthcare settings.
• Track record of improving efficiency and workflow in healthcare settings, leading to measurable outcomes.
• Ability to translate ambiguous processes into clear product requirements.
• Comfortable managing a high volume of requests and stakeholders, with a clear prioritization framework.
• Experience with AI and LLMs, understanding their potential to transform care delivery and safety.

Qualifications

• 6+ years of product management experience, with healthcare experience preferred.
• Experience in oncology, serious illness/palliative care, or chronic condition management is a plus.
• Experience in AI/LLM-powered product features, including safety guardrails and quality measurement.

Skills

• Operator empathy: understanding the daily challenges faced by the care team and designing solutions that address these challenges.
• AI exuberance grounded in craft: enthusiasm for AI’s potential in healthcare, coupled with a deep understanding of its practical applications.
• Ruthless prioritization: the ability to handle high demand and make tough decisions to focus on the highest-leverage work.
• Strategic and operational range: the capability to think both strategically and operationally, balancing long-term visions with immediate issues.
• Systems thinking: considering Thyme Box as a whole system, not just a collection of features, and addressing technical debt and consistency.
• Cross-functional glue: bridging gaps between different teams and ensuring that changes have a positive impact on the ground.
• Humility and directness: listening first and then driving decisions when necessary, ensuring transparency and trust within the team.

Benefits

Thyme Care offers a competitive salary range of $171,000 - $190,000, with the possibility of adjustment based on experience and internal equity. Additional benefits include equity, comprehensive benefits, and professional growth opportunities.

Pay

The base salary for this role is $171,000 - $190,000, with the possibility of adjustment based on qualifications and experience.

Schedule

This is an individual contributor role today, with the potential for growth into a product leadership role as the Care Delivery domain expands.